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Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team

YoungUpstarts

APRIL 15, 2015

When I worked with Air Mauritius to kick off its service revolution , they started by addressing the communication problems in its dysfunctional culture, which manifested as bickering, finger-pointing, withholding information, etc. It cost me hundreds more to buy a ticket and use the voucher. Big mistake. I wrote in to complain.

Maldives 100
Maldives Mauritius Singapore Employee 100
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The 4-Star Turnaround: How A Struggling Island Airline Revolutionized Service

YoungUpstarts

FEBRUARY 19, 2015

One recent success story is Air Mauritius, a national airline for the island nation Mauritius, located in the Indian Ocean. Not only did Air Mauritius improve its Skytrax rating from the merely average 3 stars to the far more prestigious 4 stars, it realized an $8 million profit. Colleagues are customers too. Big mistake.

Mauritius 100
Mauritius Singapore United States Employee 100
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