Both Sides of the Table
MAY 9, 2018
I then had to review a nefarious IP lawsuit filed against another company and help the CEO figure out whether we should just pay it or join forces with the other companies named and fight it. In our last meeting you asked me about our cohorts and why retention went down. Some were interesting, some weren’t.
Austin Startup
MARCH 26, 2019
Discounts too early can also have the adverse effect of diluting a brand when targeting a more affluent customer segment. Being able to staff your customer service team to respond quickly to customers, often directly on these social channels, will increase retention and repeat purchasing and also serve to drown out negative feedback.
maplebutter.com
JANUARY 8, 2013
Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. 2) Co-Founders are the largest form of dilution (if you’re raising) 3) Everything around LeanStartup / Customer Development 4) Understand the micro economics of your business early.
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