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Small Businesses and Startups – 3 New Years Reflections and Resolutions

crowdSPRING Blog

We’ve preached and practiced the lean approach to business and, while I still strongly believe in it, I have come to the conclusion that we haven’t done a good job connecting with and engaging our customers. ” Photo, Wikimedia Commons: Mount Hood reflected in Mirror Lake, Oregon.

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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

I know that this all seems obvious now with the movements started by Steven Blank ( Four Steps of Epiphany ) with the whole Customer Development processes / Lean Startup movements also popularized by people like Eric Ries. And he gave them all early access to our prototypes for reaction. Back then it seemed foreign.

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