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[Sponsored] ReputationWatch – Monitoring Online Conversations About Your Business (Part I)

YoungUpstarts

And it’s no surprise why they’re doing that – a missed complaint can escalate into a nasty public relations nightmare in a matter of hours, while a quick and efficient follow-up to an issue can earn much goodwill. Navigating The Social Media Sphere. Sometimes, he even uses Facebook or Twitter to educate customers.

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[Sponsored] ReputationWatch – Monitoring Online Conversations About Your Business (Part III)

YoungUpstarts

When it comes to social media, most experts agree that one of the worst things that small- and medium-sized businesses can do is to jump onto the social media bandwagon without a proper game plan. Here are some points when navigating the social media space: 1. Understand your customer. Know your objectives.