Marketing and Growth Lessons for Uncertain Times
ConversionXL
MARCH 19, 2020
The HBR study contrasts Office Depot and Staples during the 2000 recession: Office Depot cut 6% of its workforce, but it couldn’t reduce operating costs significantly. Customer segmentation is essential , not just to identify where buyers pull back but also to “reveal products primarily purchased by people still willing to pay full price.
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