2002 2011 2020 Leadership 
YoungUpstarts
MAY 5, 2015
work at call centers and by 2020 we expect to see this grow to nearly three million jobs. From 2002 to 2011, she worked for ACS, a Xerox company, and rose from General Manager to the Vice President of Sales and Integration. Many customer service locations are still located in the U.S. despite the sense it might be otherwise.
Both Sides of the Table
DECEMBER 5, 2010
The Past (1985-2002). Next began the era of “spam-based&# networks of which Plaxo (founded in 2002) was the king. AOL seems to be doing great things to reinvent itself under the leadership of Tim Armstrong, but monopoly? What are the big trends that will drive the next phase of social networks? The Present Era.
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