2011 Acquisition Direct Marketing Retention 
YoungUpstarts
DECEMBER 5, 2013
CRM became more sophisticated, resulting in detailed monthly statements and targeted direct marketing. An IBM study in 2011, “ From Social Media to Social CRM ”, discovered significant gaps between what businesses think consumers care about and what consumers say they want from their social media interactions with companies.
Lightspeed Venture Partners
DECEMBER 3, 2010
Before I try gazing into my crystal ball to see what 2011 will bring for the consumer internet industry, let me first see how I did on last years predictions: 1. I think we’ll see more from the online lending space in 2011, so I may just have been too early on that part of the prediction! Now, on to my predictions for 2011: __.
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