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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board.

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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. Eric, if youre looking for any help as a "customer advisory board", Id love to do anything I can to help. I would love to be on your advisory board. And thats where the call for help comes in.

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Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. Case Study: Continuous deployment makes releases n. Tell your Startup Visa story Speaking 2010: Webstock, GDC, Web 2.0,

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Pivot, don't jump to a new vision

Startup Lessons Learned

Each cycle was punctuated by a meeting of our Business Advisory Board (BAB). Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ▼ 2009 (88) ► December (4) Continuous deployment for mission-critical applica. Heres what it looked like.

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How to listen to customers, and not just the loud people

Startup Lessons Learned

Establish a customer advisory board. Case Study: Continuous deployment makes releases n. Towards a new entrepreneurship ► 2009 (88) ► December (4) Continuous deployment for mission-critical applica. Create a members-only forum where only qualified customers (perhaps, paying customers) can post.

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The curse of prevention

Startup Lessons Learned

If we’re practicing continuous deployment, we can be confident that we’ll be able to rush an emergency fix into production without risking introducing further problems. Case Study: Continuous deployment makes releases n. We can also ask: how would we fix the problem if it does occur?

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A large batch of videos, slides, and audio

Startup Lessons Learned

Or watch my full #leanstartup presentation at Seedcamp in London: And two bonus videos that are well worth watching (weally): Timothy Fitz, who worked for me at IMVU, giving an in-depth presentation on the details of the continuous deployment system that we built there. Case Study: Continuous deployment makes releases n.

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