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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. One example is having a real Customer Advisory Board.

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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. Eric, if youre looking for any help as a "customer advisory board", Id love to do anything I can to help. I would love to be on your advisory board. And thats where the call for help comes in.

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Lessons Learned: About the author

Startup Lessons Learned

He serves on the advisory board of a number of technology startups, and has worked as a consultant to a number of startups, companies, and venture capital firms. Case Study: Continuous deployment makes releases n. Tell your Startup Visa story Speaking 2010: Webstock, GDC, Web 2.0,

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How to listen to customers, and not just the loud people

Startup Lessons Learned

Establish a customer advisory board. Startup Visa update ► February (5) Kiwi lean startup + Australia next Why diversity matters (the meritocracy business) Beware of Vanity Metrics (for Harvard Business Rev. Case Study: Continuous deployment makes releases n. Hand pick a dozen customers who "get" your vision.

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A large batch of videos, slides, and audio

Startup Lessons Learned

Or watch my full #leanstartup presentation at Seedcamp in London: And two bonus videos that are well worth watching (weally): Timothy Fitz, who worked for me at IMVU, giving an in-depth presentation on the details of the continuous deployment system that we built there. Case Study: Continuous deployment makes releases n.

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Embrace technical debt

Startup Lessons Learned

To do that, we add specific speed regulators, like integrating source control with our continuous integration server or the more elaborate dance required for continuous deployment. should the test subjects be part of the customer advisory board? Case Study: Continuous deployment makes releases n.

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Pivot, don't jump to a new vision

Startup Lessons Learned

Each cycle was punctuated by a meeting of our Business Advisory Board (BAB). Leading up to a pivot, each cycle, despite our best efforts, the metrics werent good enough. Case Study: Continuous deployment makes releases n. Pivot, don't jump to a new vision Why Continuous Deployment? It was painful.