How to Nail Your First 90 Days as a CX Director
ConversionXL
AUGUST 4, 2020
You do CX a disservice if you focus only on metrics like NPS. To succeed, you need to tie your improvements directly to revenue, reduced churn , lower operational costs, etc. waterfall, agile , etc.)? waterfall, agile, etc.)? Do you need SQL skills to pull reports, or are there dashboards? Customer-facing teams.
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