YoungUpstarts
APRIL 21, 2013
Such direct experiences allows one to test critical “leap-of-faith” assumptions about what customers like and dislike. Customer development (the understanding of customer needs) must be married to agile development (a process which drives waste out of product development).
YoungUpstarts
DECEMBER 5, 2016
Making appreciation feel personal can be tough for larger companies who lack the agility to quickly react to customer issues or struggle to build personal relationships with customers. According to TD Bank’s The Art of Gratitude Survey , 77 percent of consumers surveyed like when companies or brands demonstrate their gratitude.
YoungUpstarts
JANUARY 17, 2016
With the right customer service app, you can consolidate all your customer conversations and interactions—across website, phone, email and social media channels—into one centralised place enabling fast, efficient and agile responses.
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