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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. They hired Chief Outsiders who analyzed the exiting customer data along with all the other customer satisfaction information they could get their hands on and discovered issues stemming from three primary areas: service quality.

Retention 115
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How To Develop Your Customer Retention Strategy

ConversionXL

Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. They hired Chief Outsiders who analyzed the exiting customer data along with all the other customer satisfaction information they could get their hands on and discovered issues stemming from three primary areas: service quality.

Retention 112
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article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. They hired Chief Outsiders who analyzed the exiting customer data along with all the other customer satisfaction information they could get their hands on and discovered issues stemming from three primary areas: service quality.

Retention 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Popular eCommerce site Threadless has had a “feature request” thread on their customer forum since 2005. They hired Chief Outsiders who analyzed the exiting customer data along with all the other customer satisfaction information they could get their hands on and discovered issues stemming from three primary areas: service quality.

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Transcript of Marrying Content with the Customer Journey

Duct Tape Marketing

Klaviyo is a platform that helps growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing. He is the founder and CEO of Vertical Measures. Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch and my guest today is Arnie Kuenn.