Business Apologies: What You Should (and Shouldn’t) Do
ConversionXL
JANUARY 21, 2019
Poor customer service : A report by Forrester revealed that 23% of B2B CMOs view improving customer experience as a top-three objective. This was a couple of software engineers who put this in for whatever reason [.] Here’s the largest ecommerce website on the globe, Amazon , apologizing for delayed shipping: (Image Source ).
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