Business Model Differentiation Hockey Stick Sales 
Steve Blank
JANUARY 4, 2010
Not only did their sales curve look like a textbook case of a VC-friendly hockey stick, but their Lessons Learned funding presentation was an eye-opener.). They used Customer and Agile development to search for a scalable and repeatable business model to become a large company. Take No Prisoners. Lessons Learned.
ConversionXL
APRIL 3, 2019
Go beyond standard sources of voice of customer data ; better options are: Interview founders (the original “customers”); Thank-you page surveys; Usertesting.com; Mine sales calls; Mine support tickets; Mine Facebook comments ; Mine online reviews. The customer experience is the customer’s perception of their interaction with your business.
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