Taking Service To The Stratosphere: 12 Keys To Creating Uplifting Service In Today’s Marketplace
YoungUpstarts
JUNE 12, 2012
Lines move slowly, agents can be impersonal, and going through security can feel like you’re part of the day’s prison intake. Sure, security is important — we have to get people through the system safely and efficiently. They are often tired, or stressed, and can be easily upset. And the process often makes things worse.
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