Ben's Blog

FEBRUARY 29, 2012

CEOs and employees work tirelessly to develop creative narratives that help them avoid dealing with the obvious facts. She left, but we were going to fire her, or give her a bad performance review” – High tech companies tend to track employee attrition in three categories: People who quit. ’Cause right now you’re just a liar.

Technical Review 78

Technical Review Churn Rate Engineer Employee 78

ConversionXL

OCTOBER 11, 2022

A good retention rate means people continue to choose you over a competitor, deepening customer relationships and reducing churn rate. Consumers no longer have to take brands at face value on traditional differentiators: price, quality, service, and reputation. Pay particular attention to these areas: UX data.

Retention 111

Retention eCommerce Channel Community 111

Both Sides of the Table

MAY 7, 2016

Almost all companies hit those tough moments when customer growth slows down, competitors launch products and dilute your good press coverage, employees start doubting the future and cash reserves start to dwindle. Your churn rates are too high. Your reputation won’t suffer if your business does. You can evolve.

Churn Rate 150

Churn Rate Vesting Dilution Europe 150

ConversionXL

AUGUST 21, 2014

How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. churn rate meant the company’s growth was unsustainable. Leverage what you learn to intervene with high-risk users and lower your churn rate. Even those with “good” conversions could be better, and small improvements add up over time.

Retention 106

Retention Churn Rate Metrics Software Review 106