deal architect

NOVEMBER 18, 2016

I remember as a young PwC consultant, a manager who used to walk around and joke “what do it do?” It was his way of reminding us to deliver what the customer. as he reviewed our specs and our code.

Software Review 150

Software Review Management Customer 150

deal architect

JANUARY 27, 2020

I recently sat down with Workday’s newly minted Chief Customer Officer, Emily McEvilly and Webb Armentrout, VP of Global Services Alliances for an in-depth conversation on Workday’s services ecosystem. Workday approaches the management of their ecosystem - at the core.

Conversion 257

Conversion Global Management Customer 257

deal architect

JUNE 13, 2018

I feel like I am intruding on customer time and access to vendor execs at the latter. But in many ways, SapphireNow last week managed to bend. Readers know I prefer going to vendor analyst summits compared to user conferences.

Management 218

Management Customer Software 218

deal architect

JUNE 13, 2018

I feel like I am intruding on customer time and access to vendor execs at the latter. But in many ways, SapphireNow last week managed to bend. Readers know I prefer going to vendor analyst summits compared to user conferences.

Management 150

Management Customer Software 150

deal architect

AUGUST 20, 2014

I formally invited SAP to provide a 10 page, unedited column to include at end of the book I am writing - how things will be different with its new management team. The book model shows customer spend at a. Enterprise Software (IBM, Microsoft, Oracle, SAP)'

Software 271

Software Management Customer 271

deal architect

JANUARY 10, 2013

Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. So, I am not surprised to see NetSuite acquire.

Channel 274

Channel Management Customer Cloud 274

deal architect

AUGUST 19, 2013

It launched the Administrative Application Services (AAS), Customer Relational Management (CRM), Integrated Logistics Services (ILS), and several vertical ones. I was part of a group of analysts Gartner started hiring in the mid 90s to expand their business applications coverage. Industry Commentary'

Vertical 236

Vertical Hiring Management Customer 236