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How To Keep Your Company Alive – Observe, Orient, Decide and Act

Steve Blank

China and South Korea are starting their factories up again. For example: If you had brick and mortar locations, how much can you pivot to Ecommerce (for basics), so customers can acquire goods without having to leave the house? How can you shift focus to customer retention versus acquisition?

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Growing Smaller: How Smaller Retailers Are Thinking Beyond Fashion Weeks For #fashion To Compete

YoungUpstarts

A Bain study showed that just a five percent growth in customer retention could boost profitability by 75 percent. [4]. 3] “eCommerce Industry Outlook 2016”, Criteo , January 2016. [4] That means engaging and delighting shoppers on mobiles, social media and online channels. . They look for ways to cultivate and engage a community.