Make ‘Em Say Wow: 11 Tips For Building A Strong Service Team
YoungUpstarts
APRIL 15, 2015
'By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. We love receiving great customer service. That’s no surprise. But did you know that great service can actually elicit a physical reaction? Well, it can! A recent American Express Service Study found that 63 percent of its 1,620 respondents said they felt an increased heart rate when they just thought about great service.
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