YoungUpstarts

OCTOBER 4, 2015

Create a holistic way of measuring your Social CRM activities through dashboards monitoring KPIs such as the following: Net Promoter Scores – how likely are your customers to recommend you to others? Social Commerce – actual conversation to sales, customer reach and group marketing efforts, often by affiliates. #4

Technical Review 100

Technical Review Software Review Customer Social Media 100

Occam's Razor

MARCH 26, 2008

Content Consumption: Visits over time to each technical support core area (maybe different products or types of problems etc). Tickets Opened: # of technical supports tickets opened on the website (and over time compared to those opened over the phone). When it comes to micro conversions things get a bit more delightful.

Analytics 121

Analytics Conversion RSS Metrics 121

Occam's Razor

JULY 1, 2008

Now segment the Unique Visitors (or Visits) that display offline intent by referring urls or by email campaigns you are running or by search keywords or affiliates traffic or … the list is nearly endless (a very good thing). On your website if your phone number is well hidden (like on most tech support websites, #$%@*&!),

Analytics 116

Analytics Conversion Campaign Redemption 116