article thumbnail

Lessons Learned: What is customer development?

Startup Lessons Learned

Lessons Learned by Eric Ries Saturday, November 8, 2008 What is customer development? But too often when its time to think about customers, marketing, positioning, or PR, we delegate it to "marketroids" or "suits." Many of us are not accustomed to thinking about markets or customers in a disciplined way.

article thumbnail

“Speed and Tempo” – Fearless Decision Making for Startups « Steve.

Steve Blank

Customer Development ) to help you quickly recognize and reverse any incorrect decisions. Customer Development) to help you quickly recognize and reverse any incorrect decisions.&# Steve Blanks 30 years of Silicon Valley startup advice. In a startup it doesn’t matter if you’re 100% right 100% of the time.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Computer May Already be Hacked – NSA Inside?

Steve Blank

Given my talks on the Secret History of Silicon Valley I was interviewed on NPR about the disclosure that the NSA said they had a new capability that tripled the amount of Skype video calls being collected through Prism. Filed under: Customer Development , Secret History of Silicon Valley.

article thumbnail

Entrepreneurship for the 99%

Steve Blank

This is a 3-day program for entrepreneurship faculty from around the world how to teach entrepreneurship via the Lean LaunchPad approach ( business model canvas + customer development ) and bring their entrepreneurship curriculums into the 21st century. million) of the 15 million net new jobs created between 1993 and 2009.

article thumbnail

Lessons Learned: Where did Silicon Valley come from?

Startup Lessons Learned

Lessons Learned by Eric Ries Tuesday, November 11, 2008 Where did Silicon Valley come from? I think the absolute best reading on this subject is a book called Regional Advantage: Culture and Competition in Silicon Valley and Route 128 by AnnaLee Saxenian. And what were they doing beforehand?

article thumbnail

Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

He describes a hypothetical Rock Star named “Catie” who is a composite of the sorts of customer advocates used by Salesforce.com, SAS Canada, and others. She might be a “promoter” of your firm in Net Promoter Score (NPS) surveys, a member of several associations that interest you, and an avid social media networker, he explains.

Customer 154
article thumbnail

Hacking for Defense @ Stanford – Making the World a Safer Place

Steve Blank

Introducing Hacking for Defense – Connecting Silicon Valley Innovation Culture and Mindset to the Department of Defense and the Intelligence Community. Terrorists today live on the ‘net and they are all early adopters. They don’t need an office in Silicon Valley to figure out what’s out there.