The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
In a 2000 study found 68% of customers stop doing business with a company due to feeling like the company was indifferent towards them. We’ve even started testing recovery campaigns for former customers whose issues we’ve fixed; I’ll write about that in a future post, but the early results are very promising.” image source.
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