2019 Churn Rate Operations Software Development 
ConversionXL
MARCH 17, 2021
Companies experience a high churn rate because of bad product adoption. Many customers think about the solution or service as a fancy add-on, but not as a part of operational processes. With Opsfleet, the situation was critical as they provide a commodity service (software development) and have signifcant competition.
ConversionXL
NOVEMBER 5, 2020
These days, many agencies start as a lean operation. Conduct client development interviews. Churn rate was high for a service that many organizations saw as a “nice to have.” A dramatic example of this is a software development agency offering UX and UI services. Image source ).
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