How Employee Experience Shapes Brand Perception
Duct Tape Marketing
JUNE 7, 2023
We've moved from trying to make call centers a cost center to make it more of a revenue generation engine, right? So consumers are, and B2B and B2C are starting to make decisions beyond the normal brand. My ask would be the next time you do or say something on behalf of the customer, like I've got a customer advisory board.
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