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A real Customer Advisory Board

Startup Lessons Learned

Lessons Learned by Eric Ries Monday, October 26, 2009 A real Customer Advisory Board A reader recently asked on a previous post about the technique of having customers periodically produce a “state of the company&# progress report. Many companies seek to involve customers directly in the creation of their products.

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How to listen to customers, and not just the loud people

Startup Lessons Learned

Lessons Learned by Eric Ries Sunday, September 14, 2008 How to listen to customers, and not just the loud people Frequency is more important than talking to the "right" customers, especially early on. Youll know when the person youre talking to is not a potential customer - they just wont understand what youre saying.

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The lean startup @ Web 2.0 Expo (and a call for help)

Startup Lessons Learned

The Lean Startup is a practical approach for creating and managing a new breed of company that excels in low-cost experimentation, rapid iteration, and true customer insight. If youre interested in being part of my "customer advisory board" for this presentation, please get in touch. I am extending it to all start-ups.

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Lessons Learned: About the author

Startup Lessons Learned

Maybe youd like to start with The lean startup , How to listen to customers , or What does a startup CTO actually do? ) In 2007, BusinessWeek named Ries one of the Best Young Entrepreneurs of Tech and in 2009 he was honored with a TechFellow award in the category of Engineering Leadership. November 25, 2009 9:54 AM Danny Wong said.

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Embrace technical debt

Startup Lessons Learned

We can choose to continue paying the interest, or we can pay down the principal by refactoring the quick and dirty design into the better design. The human tendency to moralize about debt affects engineers, too. Unfortunately, customers hated that initial product. Neither assumption proved remotely accurate.

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A large batch of videos, slides, and audio

Startup Lessons Learned

Or watch my full #leanstartup presentation at Seedcamp in London: And two bonus videos that are well worth watching (weally): Timothy Fitz, who worked for me at IMVU, giving an in-depth presentation on the details of the continuous deployment system that we built there. Case Study: Continuous deployment makes releases n.

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Pivot, don't jump to a new vision

Startup Lessons Learned

Each has its own iterative process: customer development and agile development respectively. Some startups avoid getting customer feedback for precisely this reason: they are afraid that if early reactions are negative, theyll be "forced" to abandon their vision. As the CTO/VP Engineering, I was the worst offender.