Startup Lessons Learned

JANUARY 2, 2009

We were even more embarrassed by the pathetically small number of customers we had, and the pathetically low amount of revenue we had earned so far. The core of the article is my first attempt to articulate the key metrics (in graph form) that I believe demonstrate customer value. Retention cohort analysis. Expo SF (May.

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San Francisco Tampa Continuous Deployment Lean 60

Startup Lessons Learned

JULY 3, 2009

bigs : @ericries says Stealth dev is a (undesirable, failure-presaging) customer-free zone. Another recent meme that I hope more and more startups will take to heart: "stealth is a customer-free zone." See Validated learning about customers for more info. Use some customer development to find out.

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Lean San Francisco Continuous Deployment Cofounder 60

Startup Lessons Learned

AUGUST 24, 2009

Customers will get to consume the content they want, and support the producers of that content directly, rather than having to rely exclusively on intermediaries. Now, helping potential customers discover new things they might like is the job of the discipline of marketing. There are too many products clamoring for attention.

San Francisco 113

San Francisco Lean Technical Review Distribution 113

Venture Chronicles

JUNE 29, 2010

Accept has built a set of products for “innovation management&# and while I reflexively gag at the word “innovation&# when applied to large companies, I actually think Accept has the right approach for delivering a solution to the problem of connecting customers with product development.

Software 34

Software Portfolio Agile Retention 34

ConversionXL

APRIL 3, 2018

Amazon built its growth on top of these 4 pillars: Customer Centricity. The most important single thing is to focus obsessively on the customer” – Jeff Bezos. They may believe “the customer is always right” but how do they act? Corporate Agility. Aligning customers & business objectives. Lush example].

Retention 106

Retention Artificial Inteligence Channel Email 106

Startup Lessons Learned

DECEMBER 14, 2009

Lessons Learned by Eric Ries Monday, December 14, 2009 Business ecology and the four customer currencies Lately, I’ve been rethinking the concept of “business model&# for startups, in favor of something I call “business ecology.&# Let’s begin with the four customer currencies. And this is true outside of games.

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Customer San Francisco Viral Lean 156

Startup Lessons Learned

JUNE 22, 2009

Each has its own iterative process: customer development and agile development respectively. Some startups avoid getting customer feedback for precisely this reason: they are afraid that if early reactions are negative, theyll be "forced" to abandon their vision. Thats not the goal of a lean startup.

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Startup Lessons Learned

OCTOBER 7, 2008

The App Store is a channel for customer acquisition. This is completely analogous to the situation elsewhere on the internet, where launching a new website, product, or service with PR is getting harder and harder. Customers and prospects are overwhelmed by the number of media and companies clamoring for their attention.

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San Francisco Lean Retention SEM 68

The Next Web

AUGUST 26, 2012

The more your narrow down your target audience, the higher the chance is that you will be able to reach the crucial turning-point where you offer your customers enough added value to make them happy and returning. For many start-ups, the central focus is developing a product that offers value to a target audience.

Bankruptcy 121

Bankruptcy Technical Review Intellectual Property Due Diligence 121

Duct Tape Marketing

NOVEMBER 13, 2019

Jennifer Brown: Because the question of retention is more about the workplace culture and it’s very expensive to bring people in only to lose them two years later because they don’t see anyone that looks like them or shares their identity. And, and it’s very difficult these days to come back from an embarrassing release.

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Startup Lessons Learned

MARCH 24, 2009

In most applications, most of the time, customers return to use the application not in response to a notification or event, but under their own volition. These decisions are critical to the success of any high-engagement product, and they take place entirely inside the minds of customers.

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Metrics San Francisco Lean Viral 88

Startup Lessons Learned

SEPTEMBER 29, 2008

Sometimes, testing with existing customers is more complicated than with new customers. Existing customers already have an expectation about how your product works, and its important to take this into consideration when adding or changing features. On the other hand, existing customers can be a testing benefit.

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San Francisco Lean Continuous Deployment DC 68

View from Seed

JUNE 13, 2016

The point isn’t “to organize a product team better.” ” The point is to focus on the customer better. All of the products and services that we create are ultimately connected with the customer. And the only way to figure out what’s right is to constantly talk to and involve customers.

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Product Customer Agile Cofounder 120

Startup Lessons Learned

DECEMBER 16, 2008

Lessons Learned by Eric Ries Tuesday, December 16, 2008 Engagement loops: beyond viral Theres a great and growing corpus of writing about viral loops, the step-by-step optimizations you can use to encourage maximum growth of online products by having customers invite each other to join. Synthetic notifications. Organic notifications.

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Viral San Francisco Lean Continuous Deployment 140

Occam's Razor

APRIL 23, 2012

Choose the right metric and they'll create the most glorious digital experience in the universe, the perfect acquisition campaign, the most amazing customer service channel. That incentive removes a focus from the important entity, your customer, and places it on the secondary entity, your advertiser. News has them.

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ConversionXL

APRIL 3, 2019

Joanna Wiebe: “Writing Mirrors: How to Use the Voice of the Customer to Write High-Converting Copy”. Carrie Bolton: “Get Real with Your Customers and Your Executives—How to Really Improve the Customer Experience. The customer experience is the customer’s perception of their interaction with your business.

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Artificial Inteligence Technical Review Metrics SEO 114

steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

Software Review 110

Software Review Startup Silicon Valley Analytics 110

www.vccafe.com

MARCH 11, 2013

Steve Blank on Lean Customer Development. Customer service. Google Custom Search Engine. Customer Relationship Management. great web customer acquisition tutorials. customer retention, churn reduction, lifetime value. free/cheap web customer relationship mgmt software. Codeacademy.

Software Review 53

Software Review Technical Review Startup 53

ConversionXL

JUNE 19, 2018

Positioning: Is it really the product you have to differentiate or is it the experience? Your customers are ready for the future of commerce. The growth system is broken: product, marketing and sales are siloed. You need high tempo testing and experimentation throughout the whole customer journey. Use plain language.

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Technical Review Agile Analytics Conversion 103