YoungUpstarts

APRIL 14, 2020

Companies that actively focus on CX can significantly reduce churn rates, increase retention rates, and earn higher revenues. According to HubSpot , prior to the internet “service didn’t matter too much because contracts, for software companies as well as professional services, acted as ‘lock-ins’ on customer loyalty”.

Customer 162

Customer Technical Review Artificial Inteligence Retention 162

ReadWriteStart

OCTOBER 2, 2023

I’ll start by taking you to the world of Startup X, a passionate team of entrepreneurs who believed they had the next big thing in the world of software as a service (SaaS). User experience The success of a SaaS software product largely depends on how well it meets the needs of its users.

Design 105

Design Product Churn Rate Architecture 105

ConversionXL

FEBRUARY 3, 2022

The goal of growth hacking as marketing is rapid growth, using strategies and tactics that leverage (and even exploit) technology, platforms, and behavior to reach an end goal. For example, if you run a software company, talking to clients at a trade show might put you in touch with the right audience. Address churn by engaging users.

Retention 113

Retention Marketing Acquisition Channel 113

Both Sides of the Table

APRIL 26, 2016

In product business it is often measured over multiple purchases and assumptions are made about the repeat rates and in the enterprise or services world LTV can be based on churn rates, which are notoriously hard to predict in an early-stage business. Poorly calculated LTVs can become BVs (bankruptcy values). That bit is easy.

Metrics 150

Metrics Cost Acquisition Startup 150

ConversionXL

OCTOBER 30, 2021

However, with every new technology, channel, and distraction served up by the internet, that journey becomes less linear, and the traditional funnel becomes less relevant. For example, person #1 is searching for “the best social media software for automation.” That puts them in the awareness stage. Easy to Use. Competitive Pricing.”.

Customer 140

Customer Marketing Social Media CPA 140

ConversionXL

AUGUST 12, 2016

However it comes with it’s own set of challenges, like retention and churn. Take the revenue you earn from a customer, subtract the money spent on acquiring and serving them, and see how long they generate profit before churning. LTV = ARPA * % Gross Margin / % MRR Churn Rate. Customer Acquisition Cost (CAC).

Software Review 48

Software Review Metrics Revenue Acquisition 48

ReadWriteStart

AUGUST 26, 2022

Joining us for this episode is our partner David Zhang, Partner at TCV (( Technology Crossover Ventures ). He focuses on investments in fintech, the internet, and software. I have been in and around technology for over ten years. The beauty of software, in general, is that you have this concept of MVP.

Partner 132

Partner Cofounder Retention Acquisition 132