Up and Running

APRIL 6, 2021

Social media is a Customer Success Manager’s dream tool. While obviously, building brand awareness and acquiring new customers is crucial, what businesses fail to do is pay attention to the churn. How does social media help manage churn? Social media is extremely crucial for any SaaS business.

Social Media 105

Social Media Media Customer Churn Rate 105

ConversionXL

AUGUST 21, 2014

How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. churn rate meant the company’s growth was unsustainable. Leverage what you learn to intervene with high-risk users and lower your churn rate. Now to the case studies…. Despite a steady stream of new users, SaaS startup Groove’s 4.5%

Retention 106

Retention Churn Rate Metrics Software Review 106

Guy Nirpaz

SEPTEMBER 14, 2011

Following Lincoln Murphy’s post on SixteenVentures.com (talking about conversion average rate for free trials, pricing pages or Freemium for SaaS or Web Apps), conversion rate average figures will do no good, as it doesn’t reflect the whole picture and usually lacking context. Social media mentions?

Metrics 48

Metrics Conversion Churn Rate Social Media 48

ConversionXL

NOVEMBER 17, 2022

For overall web analytics: Google Analytics 2. For social analysis: Sprout Social 7. It involves collecting and measuring data from interactions with your website, ecommerce store, social media channels, and mobile apps to make decisions based on audience or user behavior. For content analysis: Parse.ly

Analytics 106

Analytics Metrics Channel Campaign 106