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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. This probably sounds illogical. After all, people rarely say they are mad because they are not being heard.

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Beyond the garage

Startup Lessons Learned

It may be hard to remember that there was a time when people in the agile software development community thought Lean Startup was incompatible with agile practices. The number of Lean Startup meetup groups has crossed 100, spreading out from traditional startup hubs like San Francisco and New York to a wide variety of places.

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Once youre part of the community, a big question is who to try and hire.

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A real Customer Advisory Board

Startup Lessons Learned

They had their own private forum, and a company founder (aka me) personally ran the group in its early days. And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. Passionate online communities are real societies. Here’s what it looks like.

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New conference website, speakers, agenda

Startup Lessons Learned

Doesnt the communication overhead of a large team lead to chaos of overlapping experiments and continuously-deployed bugs?" "If For those who cannot afford the ticket price, who dont think its worth the price, or who cannot travel to San Francisco, there are other ways to participate. Either way, Im going to be satisfied.

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Towards a new entrepreneurship

Startup Lessons Learned

Do you have a suggestion for a guest speaker or case study that illustrates a particular lean startup concept: minimum viable product, continuous deployment, validated learning, the pivot? My hope is to create a one-day event in San Francisco sometime in the spring. Case Study: Continuous deployment makes releases n.