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The cardinal sin of community management

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, September 11, 2009 The cardinal sin of community management Once you have a product launched, you will the face the joys – and the despair – of a community that grows up around it. Most normal customers – even among early adopters - do not pay attention to the trolls.

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Women 2.0 ยป FounderDating: How I Found My Co-Founder

www.women2.org

female founders. founder friday. Lessons learned from female founders and women entrepreneurs. Startup Quote: Wendy Tan White on Building a Successful Startup » FounderDating: How I Found My Co-Founder. Tweet By Elizabeth Knopf (Co-Founder & CEO, Sorced). Scoring Founder “Dates” On My Own.

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Building a new startup hub

Startup Lessons Learned

Ive written a little bit about the origins of Silicon Valley because I think its important for us to understand how we got here in order to make sure we preserve what is best about our community. The companies I spoke to all agreed that the community there was extremely supportive, especially in the critical ulta-early-stage.

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A real Customer Advisory Board

Startup Lessons Learned

One example is having a real Customer Advisory Board. They had their own private forum, and a company founder (aka me) personally ran the group in its early days. And, as you can see in my previous post on “ The cardinal sin of community management &# the feedback could be all over the map. Here’s what it looks like.

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New conference website, speakers, agenda

Startup Lessons Learned

Each part of the program is organized around one phase of the Build-Measure-Learn feedback loop and begins with a keynote address from a heavy hitter: Steve Blank on Customer Development, Randy Komisar on "Getting to Plan B" and - a third person, not-yet-announced-but-extremely-cool-trust-me. Either way, Im going to be satisfied.

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The free software hiring advantage

Startup Lessons Learned

Heres the short version: hire people from the online communities that develop free software. Beyond the quality of the candidates themselves, Ive noticed three big effects of hiring out of free software communities: You can hire an expert in your own code base. Ive had the good fortune to see this first-hand. Submit patches.

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Business ecology and the four customer currencies

Startup Lessons Learned

And passionate players are often the backbone of game communities – especially online. A great product enables customers, developers, partners, and even competitors to exchange their unique currencies in combinations that lead to financial success for the company that organizes them. Founders struggle with this question.

Customer 156