The Art of Customer Recovery: Transforming Negatives into Positives
Duct Tape Marketing
NOVEMBER 8, 2023
The Art of Customer Recovery: Transforming Negatives into Positives written by John Jantsch read more at Duct Tape Marketing The Duct Tape Marketing Podcast with John Janstch In this episode of The Duct Tape Marketing Podcast , we explore the art of customer recovery with Jon Picoult, a renowned customer experience expert, founder of Watermark Consulting and author of “ From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans. ” Jon has worked
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