5 Strategies To Thrive In Customer-Driven Disruption
Startup Professionals Musings
OCTOBER 25, 2019
As disruption examples , the rise of ride sharing, e-commerce, and social media were clearly driven by changing customer trends, more than technology. Nordstrom “remembers” the sizes of customers, and Chanel follows up sales with handwritten notes from associates. Kearney consultant and now leader of his own consulting practice.
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