A Smart Bear: Startups and Marketing for Geeks

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The *real* pivot

A Smart Bear: Startups and Marketing for Geeks

Guest post by Ben Yoskovitz, the co-author of Lean Analytics , a new book on how to use analytics successfully in your business. You use analytics to measure the results of your experiments. It turns out that the cost of customer acquisition for consumers was too high compared to the revenue being generated. “In

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Deep dive: Cancellation rate in SaaS business models

A Smart Bear: Startups and Marketing for Geeks

Beyond the analytical breakdown, I have an emotional attachment to this number , because whenever someone cancels I think about what had to happen to get them to this point, and it kills me. Whenever you know for certain what a metric will do, it’s not useful or actionable to measure it!