Steve Blank

APRIL 20, 2009

Berkeley Haas Business School was courageous enough to give me a forum teach the Customer Development Methodology. The most extreme case (and my personal favorite) was by Armstrong who managed to create a full single conversion superheterodyne receiver all using a single vacuum tube! Who would have known? Armstrong was a god!

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Steve Blank

SEPTEMBER 17, 2009

This post describes a solution – the Customer Development Model. In future posts I’ll describe how Eric Ries and the Lean Startup concept provide the equivalent model for product development activities inside the building and neatly integrates customer and agile development.

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Customer Development Developer Customer Silicon Valley 251

Steve Blank

JUNE 25, 2009

Twenty eight years ago I was the bright, young, eager product marketing manager called out to the field to support sales by explaining the technical details of Convergent Technologies products to potential customers. They couldn’t keep up with the fast product development times that were enabled by using standard microprocessors.

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Steve Blank

MAY 9, 2017

I lived through the time when working in my first job in Ann Arbor Michigan we had to get out a map to find out that San Jose was not only in Puerto Rico but there was a city with that same name in California. We now have specific management tools to grow startups. 39 years ago I got on that plane and never went back.

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Restful Silicon Valley Puerto Rico San Jose 235

Steve Blank

MARCH 29, 2010

A partner allows me the flexibility to miss a session or two (my job as a California Coastal Commissioner meets three days every month up and down the coast of California.) TA’s make managing 60 students working on cases and team projects manageable. Finally our TA’s managed the mentors we had supporting the students.

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Business Model Silicon Valley California Engineer 234

Steve Blank

OCTOBER 12, 2009

Ardent 3: Supercomputer Porn « Steve Blank steveblank.com/2009/10/12/ardent-3-supercomputer-porn – view page – cached + Customer Development Manifesto: The Path of Warriors and Winners (part 5) + Can You Trust Any VC’s Under 40? Reply links for 2009-10-13 « Blarney Fellow , on October 13, 2009 at 6:10 pm Said: [.]

Silicon Valley 158

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Steve Blank

MAY 23, 2016

And there are more to come: your first job, getting married, buying a house, having a child, becoming a manager, starting a company, retirement – and eventually commencement speaker. When I retired after 21 years working in 8 startups, I was invited to be a guest lecturer at the business school at the University of California Berkeley.

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Steve Blank

MAY 15, 2009

We hired an interior designer and a great facilities person to manage the process. If the management team is thinking they’ve made it, the new building is just symptomatic of a company heading for a crash. I didn’t need to look much further than the “new building&# debacle I had a hand in.

Silicon Valley 222

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Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. While that’s not true, it is a fact that entrepreneurs only have one word for “startup.” .

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Customer Development Developer Customer Silicon Valley 212

Both Sides of the Table

NOVEMBER 1, 2009

They communicated this to product management who looked at all of the internal requirements we had generated (e.g. some came from our customer service, some were to improve performance / scalability from tech ops, some were bug fixes, etc.) and product management worked with me to decide what to build & when.

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Customer Technical Review Software Review Mexico 280

Steve Blank

APRIL 9, 2009

When I asked our trade show manager she looked at me like I was the house idiot and said, “Steve, don’t you know that my job is to set up our trade show booth?” But my favorite was when the public relations manager said, “we’re here to write press releases and answer the phone in case the press calls.” This is a big idea.

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steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

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Software Review Startup Silicon Valley Analytics 110

Steve Blank

APRIL 6, 2009

If you are a practitioner of Customer Development, ESL was doing it before most us were born. When Terman said no, Sylvania, a tube company which built proximity fuse tubes in WWII, won the contract and set up its Electronic Defense Lab (EDL) in Mountain View California in the middle of an orchard.

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Steve Blank

MAY 18, 2009

We agreed that all her founding CEOs seemed to have the same set of personality traits – tenacious, passionate, relentless, resilient, agile, and comfortable operating in chaos. It’s our hood alignment station,” the plant manager said proudly. the manager followed us still yelling.

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Steve Blank

APRIL 30, 2009

He had teamed up with a former product manager at P&G to deliver seminars on just this subject. It was a management problem. We had been outsourcing an important part of our demand creation strategy – packaging – to an outside agency without having the expertise to judge or manage the results.

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Steve Blank

MAY 22, 2009

Everyone should be articulate and agile in describing and demoing the products.) And that most of the post on trade shows was describing how to prepare and manage a physical presence in a trade show booth. For bigger booths a good rule of thumb is to have two to four staffers for every 100 square feet of exhibit space.

Silicon Valley 132

Silicon Valley RSS California Customer Development 132

Steve Blank

JULY 2, 2015

My guests this past week on Bay Area Ventures on Wharton Business Radio on Sirius XM Channel 111 were: Pete Newell , managing partner of BMNT Partners. Matt Weingart, program development manager in the Strategic Development Office at the Department of Energy’s Lawrence Livermore National Laboratory.

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Channel Japan Bosnia Silicon Valley 120

Steve Blank

JUNE 8, 2017

Eight teams spoke to over 800 beneficiaries, requirements writers, program managers, warfighters, legal, security, customers, etc. Each of their slide presentation follow their customer discovery journey. of Management Science and Engineering. Filed under: Customer Development , Hacking For Defense , Lean LaunchPad.

Silicon Valley 191

Silicon Valley Southern California Lean San Diego 191

Steve Blank

AUGUST 1, 2016

On September 7 th – 9 th we are holding our first Hacking for Defense & Diplomacy – class for Educators and Sponsors , training educators how to teach these classes in their universities and sponsors how to select problem sets and manage their teams. Sign up here. An Idea Whose Time Has Come. Result: Hell yes. Lessons Learned.

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Silicon Valley Southern California San Diego Lean 129

Steve Blank

APRIL 7, 2009

You don’t get grades for having resiliency, curiosity, agility, resourcefulness, pattern recognition and tenacity. From the king of customer development, Steve Blank: [.] When recruiting was hard the functional managers started looking at 2.8-9s. You just get successful. No one has to tell them to do that.

Silicon Valley 332

Silicon Valley RSS California Customer Development 332

Steve Blank

JUNE 8, 2018

Six teams spoke to over 600 beneficiaries, stakeholders, requirements writers, program managers, warfighters, legal, security, customers, etc. Each of their slide presentations follow their customer discovery journey. Watching them I was left with wonder and awe about what they accomplished in 10 weeks.

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Southern California San Diego Mississippi SBIR 176

Steve Blank

AUGUST 1, 2016

On September 7 th – 9 th we are holding our first Hacking for Defense & Diplomacy – class for Educators and Sponsors , training educators how to teach these classes in their universities and sponsors how to select problem sets and manage their teams. Sign up here. An Idea Whose Time Has Come. Result: Hell yes. Lessons Learned.

Silicon Valley 120

Silicon Valley Southern California San Diego Lean 120

www.vccafe.com

MARCH 11, 2013

Steve Blank on Lean Customer Development. Task Management. Project Management Tools. Subscription Payments / Management. Managing APIs. Customer Relationship Management. Contractor Management. Private beta invitations & management: Prefinery. Scanning / Document Management.

Software Review 53

Software Review Technical Review Startup 53

Steve Blank

JUNE 22, 2009

The original Hewlett Packard which made test and measurement products was spun-out and renamed Agilent. Agilent is a $5.8 Technology changes, culture changes, customer needs change, more agile competitors emerge, etc. General managers of divisons are compensated on division P&L not long term innovation.

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Startup Lessons Learned

DECEMBER 30, 2008

Lessons Learned by Eric Ries Tuesday, December 30, 2008 Assessing fit with the Wisdom of Crowds When I wrote earlier about how to conduct a good technical interview , I had only a few things to say about how to assess if the candidate fits in with the team, including this: This responsibility falls squarely to the hiring manager.

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San Francisco Lean Continuous Deployment DC 83

usersknow.blogspot.com

APRIL 30, 2010

I have contacted my customer service/community management team and prepped them with information about the new feature and asked them to get back to me if we start to see any significant new support requests. I have embedded a short survey or feedback link into the page and will gather qualitative data from my users that way.

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Software Review Agile San Francisco Advisory Board 40

Startup Lessons Learned

SEPTEMBER 8, 2009

Policy makers need to know: regulations designed to manage big-companies actually protect those companies by stifling innovation (and competition) from startups. Truth be told, we've got defense contractors here just like California does too. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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Steve Blank

MAY 4, 2009

In an early stage startup, instead of sales being up front, the point departments are likely to be product development and customer development. Later on in this same company’s life, sales will become the pointy end and product development moves to a supporting role. No one was confused after that.

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Steve Blank

APRIL 2, 2009

I teach teams various Agile techniques, and occasionally get told some particular trick is cheating. E.g., we take a big spec, cut the 80% that, for some core group of customers, is nice rather than necessary, and ship the 20% ASAP. Just remember ethics and values are about what you practice when the going gets tough.

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Steve Blank

APRIL 15, 2009

The reality is that independent electric vehicle startups will win over time (closer to the customer, more agile, etc.) I think the Volt open source platform could be managed through a Web 2.0-like was somewhat incomprehensible at first to the Energy and EPA team. But they’re smart, let’s see what happens.)

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Startup Lessons Learned

NOVEMBER 11, 2008

Silicon Valley’s development is intimately entwined with the long history of industrialization and innovation in the larger San Francisco Bay Area. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Amazing lean startup resources Is Entrepreneurship a Management Science?

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Silicon Valley San Francisco Lean Continuous Deployment 68

SoCal CTO

DECEMBER 1, 2010

So let’s be very specific: let’s assume your dream job is product manager at Google, working on the Analytics product. The Ultimate Combination of Startup Business Development Methods - ArcticStartup , November 16, 2010 I've been a huge fan of Steven Blank's Customer Development methodology for a long time. Where is it?

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Technical Review Technology Product CTO Hire 175

market-by-numbers.com

DECEMBER 7, 2009

Market By Numbers on Twitter | Entries RSS | Comments RSS Market By Numbers High-Tech Marketing and Customer Development Home What is Customer Development? Customer Development Help Affordable Customer Development Support! Please Share! Feel free to Contact me.

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