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5 Ways to Use Tech to Improve Customer Satisfaction

Women Entrepreneurs Can

However, only 1 out of 26 customers complain about poor customer service , and the rest just leave without saying anything. Here are five ways to use technology to improve customer satisfaction: 1. Using technology, you can glean the same feedback much more efficiently. If you don’t focus on your customers, someone else will.

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The Five Whys for Startups (for Harvard Business Review)

Startup Lessons Learned

Lessons Learned by Eric Ries Wednesday, June 2, 2010 The Five Whys for Startups (for Harvard Business Review) I continue my series for Harvard Business Review with the Lean Startup technique called Five Whys. As start-ups scale, this agility will be lost unless the founders maintain a consistent investment in that discipline.

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Thank you

Startup Lessons Learned

You can read the rest of his posts on his blog : Introduction , Part 1 , Part 2.) And a special thanks is due to all of our presenters, panelists, and mentors. Although many of the non-technical folks in the room didnt understand what was happening in the moment, plenty of hackers were on high alert. We all owe you.

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Paul Graham on fundraising

Startup Lessons Learned

Lessons Learned by Eric Ries Saturday, August 2, 2008 Paul Graham on fundraising I have found no better primer on the current realities of starting a new technology company in a startup hub like Silicon Valley than Paul Grahams essays. but rest assured they would be. Expo SF (May. Take a look and let me know what you think.

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Is Entrepreneurship a Management Science? (for Harvard Business.

Startup Lessons Learned

for Harvard Business Review) Im excited to have just published the first of several articles on entrepreneurship for the Harvard Business Review online. Although much of it will sound familiar to readers of this blog, whats new is my first step towards the " new entrepreneurship " that is my goal for 2010.

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Two Ways to Hold Entrepreneurs Accountable (for Harvard Business.

Startup Lessons Learned

Lessons Learned by Eric Ries Friday, January 15, 2010 Two Ways to Hold Entrepreneurs Accountable (for Harvard Business Review) The next part in the series I am writing for Harvard Business Review is online. They are long-term bets on the development of a new line of business, a new technology platform, or the creation of a new market.

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Do Your Employees Think Like Owners? 10 Tips For Building An Entrepreneurial Culture.

YoungUpstarts

In other words, don’t hire solely based on someone’s technical skill set. If you’re not providing this kind of training, rest assured, they will move to a company that provides it. Do you insist on running every new idea through legal before letting an employee pursue it? You can always teach that. Are you a micromanager?

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