The Very Best Digital Metrics For 15 Different Companies!
Occam's Razor
MAY 2, 2017
Always adapt to what’s most important and sensible for you (and remember that nothing is free, every measurement decision you make has a cost!). There are multiple points of value from the Trailheads program (lower support costs, higher retention, faster time to value for clients etc.) Yet, you won’t notice it in my KPIs.
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