crowdSPRING Blog

OCTOBER 28, 2012

Third, have we improved our performance across the key metrics of speed, quality, and efficiency? We offer customer service through a number of channels: email, chat, social media, and phone and we collect and analyze the data from each of these channels. The metrics I mention above are just that – metrics.

Small Business 89

Small Business Customer Startup Software Review 89

Startup Lessons Learned

APRIL 14, 2009

Every board meeting, the metrics of success change. Because they have no presence in the market, they have to find distribution channels to bring in customers. Time-to-complete-a-sale is not a bad metric for validated learning at this stage. The Lean Startup Intensive is tomorrow at Web 2.0. Expo SF (May.

Customer 167

Customer San Francisco Lean Hockey Stick 167

Startup Lessons Learned

JUNE 5, 2009

She has a separate team, with its own culture and office, and a mandate straight from top management to innovate without regard to the company’s historic products, channels, or supply chain. In a startup context, numbers like gross revenue are actually vanity metrics, not actionable metrics. So far, so good.

San Francisco 102

San Francisco Lean Continuous Deployment Startup 102

Startup Lessons Learned

JANUARY 18, 2010

Recently, he was bitten by the lean startup bug and has started writing about his experiences attempting to apply lean startup and customer development principles. Ive previously named his post Achieving Flow in a Lean Startup as one of my favorite blog posts of 2009. I am not advocating adding no features at all.

Continuous Deployment 151

Continuous Deployment San Francisco Lean Wiki 151

Startup Lessons Learned

APRIL 26, 2009

Its a key lean startup concept. We combined three tactics: extensive use of free software, an open platform for user-generated content, and leveraged distribution channels. Leveraged distribution channels. For example, I recently created a customer validation exercise around the Lean Startup Workshop. Expo SF (May.

Product Development 88

Product Development Developer San Francisco Product 88

Startup Lessons Learned

MARCH 4, 2009

Today, Id like to spend some time on two techniques: the problem presentation and learning what channels of information reach customers. In particular, Ive focused on the two channels of communication that were most commonly suggested in the first survey: conferences and books. The Lean Startup Intensive is tomorrow at Web 2.0.

San Francisco 68

San Francisco Lean Continuous Deployment DC 68

Ben's Blog

MAY 15, 2020

Finally, we’ll zoom out and assess the big picture: how various categories of company may be impacted long-term, how this crisis compares to 2008 (and what that means for early-stage founders), and the industries and business models that are now prime for growth. What are those metrics?

Founder 36

Founder Conversion Technical Review Cash Position 36

Startup Lessons Learned

AUGUST 16, 2010

First, SlideShare is a fantastic product (that I use on a regular basis) and an impressive company example of Lean Startup practices in action. Second, their story illustrates a key Lean Startup idea: proving the business in micro-scale. Early this year, SlideShare launched custom channels. Did you find this post useful?

San Francisco 167

San Francisco Lean Analytics Continuous Deployment 167

Startup Lessons Learned

MARCH 31, 2009

Lessons Learned by Eric Ries Tuesday, March 31, 2009 The Lean Startup workshop coming soon I am currently gearing up for my talk tomorrow at the Web 2.0 As you can tell from recent posts, Ive been experimenting with different formats and channels to try and find the best way to help. The Lean Startup Intensive is tomorrow at Web 2.0.

Lean 68

Lean San Francisco Continuous Deployment DC 68

Startup Lessons Learned

MARCH 24, 2009

Lessons Learned by Eric Ries Tuesday, March 24, 2009 The metrics and levers of engagement, presentation on Engagement Loops for Facebook Developer Garage SF Ill be presenting a talk at the Facebook Developer Garage SF Wednesday evening. Unfortunately, its easy to lose track of positioning effects when optimizing for a single metric.

Metrics 88

Metrics San Francisco Lean Viral 88

Startup Lessons Learned

OCTOBER 7, 2008

Lessons Learned by Eric Ries Tuesday, October 7, 2008 The App Store after the gold rush I wrote earlier about the issue of distribution advantage on the iPhone. The App Store is a channel for customer acquisition. On the web, we have many of these channels: SEM, SEO, world of mouth, PR and viral.

San Francisco 68

San Francisco Lean Retention SEM 68

Startup Lessons Learned

SEPTEMBER 19, 2009

Its actually part of a lean startup story. For more on his lean startup journey, you can take a look at this slide presentation. In other words, the service transforms tweets into professional reports that are sent by snail mail, fax, and email - the channels that actually have attention paid to them.

San Francisco 150

San Francisco Founder DC Washington 150

Startup Lessons Learned

SEPTEMBER 15, 2009

I promised to post the slides for my highly abbreviated version of the lean startup presentation, so here they are. 2009 09 08 The Lean Startup Gov 2.0 g2s The very abbreviated version of Customer Development (channeling Steve Blank ). g2s The very abbreviated version of Customer Development (channeling Steve Blank ).

San Francisco 92

San Francisco DC Washington Lean 92

Startup Lessons Learned

JANUARY 11, 2009

Those who have tried to build apps that exist just as glorified landing pages or marketing channels have generally failed. And, most importantly, you have several reliable communciation channels to talk to them including including email, profile notifications, feed items and status messages. Expo SF (May. for Harvard Business Revie.

San Francisco 68

San Francisco Social Network Lean Continuous Deployment 68

Startup Lessons Learned

MARCH 13, 2009

Again, its critical to focus your marketing launch on those publications, venues, and channels that your potential partners are paying attention to. Dont chicken out and do a closed beta; get real customers in through real renewable channels. Know what the success metrics are for the launch. Dont scale. Dont marketing launch.

San Francisco 168

San Francisco PR Lean Early Stage 168

Startup Lessons Learned

SEPTEMBER 18, 2008

Lessons Learned by Eric Ries Thursday, September 18, 2008 How to get distribution advantage on the iPhone I have had the opportunity to meet a lot of iPhone-related companies lately. There are other models, in other distribution channels. September 19, 2008 1:35 PM Anish Acharya said. Blake, thanks for the comment!

Distribution 74

Distribution San Francisco Lean Continuous Deployment 74

Startup Lessons Learned

JULY 31, 2009

Maybe location-specific "channels"? The Lean Startup Intensive is tomorrow at Web 2.0. ► April (11) Video update on the Startup Visa Act Lean Enterprise Institute webinar, April 28 Four myths about the Lean Startup Sneak preview, KISSmetrics (and more) Sneak preview, Grockit The Lean Startup Intensive at Web 2.0

San Francisco 68

San Francisco Lean Startup Continuous Deployment 68

Startup Lessons Learned

DECEMBER 14, 2009

A business that strives for something like this should absolutely be charging money from day one, in order to establish baselines for their two key metrics: CPA (the cost to acquire a new customer) and LTV (the lifetime value of each acquired customer). These concepts have important implications for any lean startup.

Customer 156

Customer San Francisco Viral Lean 156

Startup Lessons Learned

NOVEMBER 22, 2008

Lessons Learned by Eric Ries Saturday, November 22, 2008 Net Promoter Score: an operational tool to measure customer satisfaction Ive mentioned Net Promoter Score (NPS) in a few previous posts, but havent had a chance to describe it in detail yet. Use whatever communication channel you normally rely on for notifying your customers.

.Net 158

.Net Operations San Francisco Lean 158

Startup Lessons Learned

FEBRUARY 12, 2009

In fact, you cant go through traditional channels at all. The Lean Startup Intensive is tomorrow at Web 2.0. Kent Beck keynote, "To Agility, and Beyond" Six streaming locations Interviews ► March (7) New conference website, speakers, agenda Two new scholarship programs for lean startups Speed up or slow down?

San Francisco 89

San Francisco Continuous Deployment Ruby Lean 89

SoCal CTO

AUGUST 3, 2010

should have leaned on them a lot more, but I didn't, or at least not in the right ways. Metrics availability. Automating the Path to a Better User Experience - The Product Guy , July 5, 2010 I started writing about Quick-UX in 2008. Here’s an example in a direct sales channel. Not so bad. Performance. Angel vs VC? -

Software Review 217

Software Review Startup Venture Capital Technical Review 217

Startup Lessons Learned

SEPTEMBER 11, 2009

They are largely invisible in the normal channels where customer service and community management pays attention. People arrive on the forums because they've tried going through the "proper channels" to no avail. It has channels to speak to but they continue to be closed and frankly rather rude. Expo SF (May.

Community 158

Community Management Lean Software Review 158

crowdSPRING Blog

AUGUST 2, 2016

It also seemed exceedingly basic following the somewhat revolutionary logo designs featured by the Obama campaign in 2008 and 2012. To that end, it’s another channel for her to motivate the folks willing to help her win. It has been argued that social media is what handed President Obama the White House in both 2008 and 2012.

Social Media 48

Social Media Marketing Campaign PR 48