Startup Lessons Learned

NOVEMBER 7, 2008

Our goal is to find out whether customers are interested in your product by offering to give (or even sell) it to them, and then failing to deliver on that promise. If youre worried about disappointing some potential customers - dont be. Measure conversion rates. We finally settled on a $1.99

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Steve Blank

NOVEMBER 2, 2009

For those of you who have been following the discussion, a Lean Startup is Eric Ries ’s description of the intersection of Customer Development , Agile Development and if available, open platforms and open source. The Customer Development process (and the Lean Startup) is one way to do that.

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Startup Lessons Learned

OCTOBER 11, 2013

To answer that question, we hosted a webcast conversation earlier this week with Eric Ries, Brant Cooper, and Patrick Vlaskovits. We’d like to share a few highlights and invite you to join the ongoing conversation by posing questions for Eric, Patrick, and Brant in the comments to this post. But you’re not going to your core business.

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Steve Blank

APRIL 20, 2009

Berkeley Haas Business School was courageous enough to give me a forum teach the Customer Development Methodology. The most extreme case (and my personal favorite) was by Armstrong who managed to create a full single conversion superheterodyne receiver all using a single vacuum tube! Armstrong was a god! to do that.

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Startup Lessons Learned

JUNE 2, 2010

The Five Whys for Start-Ups - The Conversation - Harvard Business Review Root cause analysis and preventive maintenance are concepts we expect to see in a factory setting. As start-ups scale, this agility will be lost unless the founders maintain a consistent investment in that discipline. Speed up or slow down?

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Steve Blank

SEPTEMBER 10, 2009

In future posts I’ll describe how Eric Ries and the Lean Startup concept provided the equivalent model for product development activities inside the building and neatly integrates customer and agile development. Market Type changes everything. Market Type Changes Everything Here’s the point. .

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Startup Lessons Learned

JUNE 22, 2009

Each has its own iterative process: customer development and agile development respectively. Some startups fail because the founders cant have this conversation - they either blow up when they try, or they fail to change because they are afraid of conflict. And how do you pick a new direction?

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steveblank.com

JULY 8, 2011

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

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Feld Thoughts

OCTOBER 30, 2013

This was intended as a personal observation, not an ageist statement, and we devolved into a conversation about brain plasticity. She wants to send email, not learn a new UI; but worse, she doesn’t really know that learning a new UI is what she is expected to do. The essay follows. What do you think?

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Startup Lessons Learned

DECEMBER 16, 2009

For those whove heard it, it contains a length discourse on the subject of agile software development and extreme programming, including its weaknesses when applied to startups. As Im pontificating about agile, I see the name Kent Beck in my peripheral vision. Conversion optimization is a form of kaizen.

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Startup Lessons Learned

MARCH 25, 2010

This is the first post that moves into making specific process recommendations for product development. Heres an excerpt: The Startups Rules of Speed - The Conversation - Harvard Business Review Every startup that achieves success eventually faces a critical moment — whether to speed up or slow down. Expo SF (May.

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Street Smart Product Manager

NOVEMBER 2, 2014

Many of my free product help calls are about ways to pursue customer development and gather VOC, bootstrap new product efforts, and apply lean principles to product management activities. I recently had an email Q&A with a fellow PMer in which I shared what’s worked for me.

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Startup Lessons Learned

JANUARY 7, 2010

Id be honored to have you join the conversation. The Conversation - Harvard Business Review For most of us, the phrase management science conjures up a decidedly non-entrepreneurial image, and for good reason. Read the rest at The Conversation - Harvard Business Review. Id be honored to have you join the conversation.

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Startup Lessons Learned

MAY 31, 2010

When I first encountered customer development , it was considered pure lunacy by mainstream entrepreneurs and VCs. Unfortunately, the video of our sllconf conversation is not online (due to technical problems), but we have a physical tape backup which we are endeavoring to get online soon.

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Steve Blank

JUNE 25, 2009

The Customer is a Genius Then instead of talking about our products he segued the conversation into their products. And soon the conversation were about architectural tradeoffs and then how customers didn’t appreciate the elegant designs and how the world was going to hell in a handbasket because of these commodity microprocessors.

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Startup Lessons Learned

MARCH 17, 2009

Im excited that well get more than the usual few minutes of Q&A, so come with a healthy appetite for conversation. If you or your company is interested in sponsoring someone with a scholarship to travel to the expo and contribute to the conversation, please leave a comment or let me know. You heard me right.

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Startup Lessons Learned

OCTOBER 6, 2008

Lessons Learned by Eric Ries Monday, October 6, 2008 When NOT to listen to your users; when NOT to rely on split-tests There are three legs to the lean startup concept: agile product development , low-cost (fast to market) platforms , and rapid-iteration customer development. Thats what business is designed to do.

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Startup Lessons Learned

SEPTEMBER 13, 2008

And then we would use that simple analytics system I mentioned to monitor the conversion rates of customers from each campaign. Those rates gave us a map that told us a lot about our customers; insights that proved stable even when the company grew orders of magnitude bigger. Expo SF (May.

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Startup Lessons Learned

JULY 29, 2009

I hope to show why lean and agile techniques actually reduce the negative impacts of technical debt and increase our ability to take advantage of its positive effects. Just as a business incurs some debt to take advantage of a market opportunity developers may incur technical debt to hit an important deadline.

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Startup Lessons Learned

MAY 14, 2009

The response so far has been nothing short of overwhelming, and I want to especially thank those of you who participated in the survey and customer validation exercise that helped shape this event. Id also welcome nominations over email , if you have someone you think is a good fit for the event. For now, Id like to ask a favor.

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Startup Lessons Learned

APRIL 14, 2009

Go on an agile diet quickly. With a product development team that is not shipping, any agile methodology will surface major problems quickly. Force anyone who is in customer contact to take the role of the Product Owner and insist that they deliver something new on a short regular interval. (For The selling order.

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Startup Lessons Learned

JANUARY 15, 2010

Two Ways to Hold Entrepreneurs Accountable - The Conversation - Harvard Business Review Way back when the money was doled out, the team made a compelling pitch about the large market that was going to adopt their new innovative product or service. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup?

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Startup Lessons Learned

SEPTEMBER 15, 2008

I had the opportunity to pioneer this approach to funnel analysis at IMVU, where it became a core part of our customer development process. To promote this metrics discipline, we would present the full funnel to our board (and advisers) at the end of every development cycle. But where do those ideas come from in the first place?

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Startup Lessons Learned

MARCH 29, 2010

The way forward requires getting everyone together in a room, and having a conversation about where were headed. My aspiration with the Lean Startup methodology has always been to provide such a framework, so that we have more intelligent conversations about what works and what doesnt for startups. Thats what this conference is for.

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Steve Blank

APRIL 30, 2009

If you look at the top 3 online retailers by conversion rate, none of these are award-winning designs : [link] [link] [link] However, they convert ~25% of visitors to customers. Hopefully you and your co-founders are experts in one or two parts (agile development, SEO/SEM, etc.) To Order Outside of the U.S. Now In Print!

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Sales Silicon Valley RSS Las Vegas 120

Steve Blank

MARCH 2, 2013

With new hypotheses and the help of a local UX Designer from Cleveland’s agile methods experts, LeanDog , the pivots began. Using paper templates, students worked out user experiences and taped them to the wall next to their drawings of customer archetypes. Develop project management and team communication skills.

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Startup Lessons Learned

OCTOBER 28, 2008

If you find yourself getting asked non-key questions, try to use your answers to steer the conversation back to the key questions. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? No departments The Five Whys for Startups (for Harvard Business R. Expo SF (May. Try About the author.

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San Francisco Lean Continuous Deployment DC 128

Steve Blank

MAY 18, 2009

We agreed that all her founding CEOs seemed to have the same set of personality traits – tenacious, passionate, relentless, resilient, agile, and comfortable operating in chaos. The lunch conversation was an interesting data point to add to a hypothesis I’ve had. Great founders live for these moments. To Order Outside of the U.S.

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www.vccafe.com

MARCH 11, 2013

Whether you’re wondering what site search you should use or what is the best email marketing tool, knowledge is power. Email Integration. Steve Blank on Lean Customer Development. Email marketing. Sendgrid : Need to send email out to users? They make sure that your emails never to go spam folders.

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Startup Lessons Learned

DECEMBER 6, 2008

When youve mastered that, consider adding operations, customer service, marketing, product management, business development - the idea is that when the team needs to get approval or support from another department, they already have an "insider" who can make it happen. No departments The Five Whys for Startups (for Harvard Business R.

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www.women2.org

MARCH 8, 2012

After quitting my job and starting Sorced , I spent a few months validating my business concept by creating the product mockups and doing customer development. Lead Gen: I utilized my friends, professional contacts, and Harvard networks by sending out emails to list serves, reaching out to people, and getting referrals.

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Startup Lessons Learned

MAY 7, 2009

He summarized that conversation well, so rather than re-tread that material, Ill quote it here: One thing that I was surprised to learn was that IMVU started out with continuous deployment. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Fear is out there lurking. Expo SF (May.

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Continuous Deployment San Francisco Software Review Lean 131

Startup Lessons Learned

JUNE 5, 2009

For example, say that your business model calls for a 4% conversion rate – as ours did initially at IMVU. After a few months of early beta at IMVU, we discovered that our actual conversion rate was about 0.4%. The Entrepreneur’s Guide to Customer Development ► June (3) What is a startup? Expo SF (May.

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Startup Lessons Learned

JANUARY 28, 2009

Most of all, I encouraged them to start talking to their most passionate customers and running some big experiments based on that feedback. I thought we were having a successful conversation. Back to my conversation with the company I met recently. Given their precarious situation, I really struggled with what advice to give.

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Startup Lessons Learned

MARCH 24, 2009

A few days ago, I received a great email from Warhammer Online. And yet, WoW never sends me emails. Each of those levers -- conversion rate, action/user, msgs/action, etc. -- are important when thinking about how and why users engage with your product. I dutifully installed it and played with them for a little while.

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Startup Lessons Learned

APRIL 7, 2010

At least, not in the traditional sense of trying to squeeze every tenth of a point out of a conversion metric or landing page. Instead, we try to accelerate with respect to validated learning about customers. For more on how to figure out which question applies in which context, see Business ecology and the four customer currencies.)

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Startup Lessons Learned

JULY 3, 2009

Use some customer development to find out. Split-testing is great for linear optimization; making our landing pages, conversion rates, and retention metrics incrementally better day-in day-out. But its also amazing for testing big hypotheses, like what our customers really want to get out of our product. Expo SF (May.

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