ConversionXL

FEBRUARY 3, 2022

Where Airbnb recognized the value in another platform, Dropbox doubled down on the strength of its product as a distribution channel. Two-thirds of an organization’s business comes from existing customers, so pay attention to them. Use this information to optimize for retention with: Transactional messaging. The result?

Retention 113

Retention Marketing Acquisition Channel 113

Hunter Walker

SEPTEMBER 9, 2023

Creativity is happening within communities and platforms which bring together distribution and collaboration. There also weren’t a lot of novel ‘consumer startups’ being built in non-gaming areas, so Creator Economy was attractive to folks who didn’t want to work in B2B. Global Fandom.

Non-Compete 161

Non-Compete Distribution Community B2B 161

Mucker Lab

AUGUST 27, 2014

If you took a random sample of 100 entrepreneurs here in LA, over 50% might not be able to tell you how to technically calculate 90-day cohort retention or how to build a cash flow statement. That number in the Valley might be closer to 10%.

Los Angeles 138

Los Angeles Southern California Silicon Valley Technical Review 138

Occam's Razor

MAY 2, 2017

B2B / Enterprise Sales: Salesforce. I absolutely hate how not data driven most B2B selling is. There are multiple points of value from the Trailheads program (lower support costs, higher retention, faster time to value for clients etc.) For a B2B company there are so many things we can measure.

Metrics 141

Metrics Acquisition eCommerce Analytics 141

Up and Running

NOVEMBER 23, 2021

But what is eCommerce fulfillment and how can it help in customer service and retention? eCommerce Fulfillment involves the delivery aspect of your business. Why is eCommerce fulfillment an important tool for customer retention? Each option has a range of benefits and drawbacks that can help with customer retention.

eCommerce 110

eCommerce Customer Retention Reputation 110

Mucker Lab

MAY 1, 2013

Turns out, for whatever reason – cultural, business model, leadership, even bad luck – many incumbents have yet to figure out what to do with software, always on connectivity, and technology. 20 years since Mosaic , if they haven’t figured it out – they probably will never figure it out. E-commerce is the canary in the coal mine.

Software 107

Software Silicon Valley Los Angeles Columbus 107

steveblank.com

JULY 8, 2011

– Mike [link] Reply Jeff Skinner , on May 24, 2010 at 9:28 am said: Steve, you don’t know me though I use your ‘Customer Development process’ video in my classes (Entrepreneurship at London Business School). Jeff skinner Faculty, London Business School. Can we touch base on this.

Software Review 110

Software Review Startup Silicon Valley Analytics 110