Remove B2B Remove Customer Remove Retention Remove Silicon Valley
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Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. Your most powerful growth engine is your existing customer. Highly trained salespeople.

Customer 154
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Acquire New Users by Adding Growth Hacking to your Marketing Strategy

ConversionXL

Growth hacking is a practice that aims to acquire as many customers as possible while spending as little money as possible. Where campaigns to build brand awareness and generate top-of-funnel sales drive traditional marketing, data across the entire customer lifecycle drives growth hacking in marketing. What is growth hacking?

Retention 113
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Tale of Two Valleys: LA and the Bay Area from an Investor’s Perspective

Mucker Lab

As an entrepreneur himself, founding and operating printed circuit board factories in Taiwan, my father was debating between two places to immigrate to and build his next new venture: Los Angeles (“The Valley” aka San Fernando Valley) and Santa Clara (“Silicon Valley”).

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Startup Tools

steveblank.com

signup, upgrade, trial pricing Zuora – online subscription management FeeFighters – find the cheapest credit card processors HealPay – Collections made easy Customer Support Tender – support, knowledgebase tool for your site GetSatisfaction - conversations between companies / customers.

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Software Eating Industries

Mucker Lab

The list of industries where the marketshare leader still haven’t learned how to use software to accelerate their customer acquisition, improve their customer retention, increase their customer satisfaction, lower their manufacturing cost, shorten their supply chain etc, etc is long and impressive.

Software 107
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Cornerstone OnDemand CEO Adam Miller shares how he built a $2 billion cloud startup from LA

The Next Web

More specifically, Miller suggested that it was much easier to find vendors like a good auditor and bank to work with than it would have been in Silicon Valley with its greater saturation of startups. The company has managed 95 percent retention of clients. We were essentially funded by our clients…in an indirect way.”

Cloud 118
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a16z Podcast: Growth in Turbulent Times

Ben's Blog

People saying, “This is what’s happening to B2B SaaS or this is what’s happening to this category.” Brian : I know it’s like an old Silicon Valley message, talk to your customers, but honestly this is one of those times where you need to be talking to at least a couple customers a couple times a day.

Founder 36