article thumbnail

When Should a Small Business Hire an Executive Team?

Up and Running

This typically includes doing market research and carrying out targeted marketing campaigns. The important thing is that you analyze your business need and forecast when to introduce the additional expense. This goes hand in hand with retention. Don’t be afraid to think outside the box here. How to hire an executive team.

CTO Hire 163
article thumbnail

What is CRM? Customer Relationship Management Explained

Up and Running

This can help them better manage marketing campaigns with clear goals and objectives. In its simplest form, a CRM will help you increase customer retention, which in turn increases profits. Generally, a CRM should include contact management, campaign automation, and lead tracking tools for monitoring sales activities.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Measuring Market Penetration with Brand Tracking (+ Metrics & Examples)

ConversionXL

Are your campaigns driving conversions? Similarly, understanding that awareness is growing across the industry might prompt AirHelp to team up with a similar company (a non-competitor, but a relevant industry leader) to launch a dual campaign. Or are you concerned more with customer retention and cross-sell opportunities?

Metrics 157
article thumbnail

10 Metrics To Drive Your Annual Business Review

Startup Professionals Musings

Sales data needs to be correlated to advertising campaigns, price changes, seasonal forces, competitive actions, and other costs of sales. Customer loyalty and retention. There are three common methods for measuring customer loyalty and retention: 1) customer surveys, 2) direct feedback at point of purchase, and 3) purchase analysis.

Metrics 252
article thumbnail

9 Common Things that Stunt Business Growth (and What to Do about Them)

ConversionXL

You’ll optimize your marketing campaigns for that low lifetime value and end up switching off campaigns that were actually making a profit, reducing sales and growth. Among the bigger companies we serve, many want to grow rapidly month-on-month and ask internal marketing teams to focus 100% of their time on one-off marketing campaigns.

Metrics 132
article thumbnail

Critical Key Performance Indicators (KPIs) for Founders

Up and Running

Net Promoter Score (NPS): measures customer loyalty and satisfaction, which is essential for customer retention and referral marketing. There are numerous sales KPI templates for anything from overall sales growth to more specific metrics like sales by campaign or opportunity to win ratio. . Employee KPIs.

Founder 71
article thumbnail

Predictive Analytics in 2018: What’s Possible, Who’s Doing It, and How

ConversionXL

which marketing campaigns, channels, touches, behaviors, and demographics are contributing to a business outcome, a form of “machine learning–based attribution.”. The resulting visualization shows the tool’s prediction performance and correlations between datasets and retention. which leads will convert—however you define conversion.

Analytics 131