Hearpreneur

DECEMBER 8, 2019

Employee retention has really become a problem, and companies spend hundreds of thousands of dollars when it comes to turnover. We look to enhance PCX’s training program, audit and improve engineering processes, and integrate customer feedback to provide more complete solutions for PCX clients. #5- Promote employee engagement.

Entrepreneur 62

Entrepreneur Security SEO Community 62

Up and Running

SEPTEMBER 24, 2019

I’ve talked before about the metrics you need to know and track when you are running a subscription business , but there are really only three things you can do to move the needle of growth: reduce cancellations (churn rate), increase average revenue per user (ARPU), and increase the number of people who signup. Reduce churn.

Revenue 73

Revenue Churn Rate Analytics Metrics 73

ConversionXL

NOVEMBER 15, 2016

Reducing churn rate. Merritt Aho , Marketing Director of Testing and Optimization for Dun & Bradstreet, taught a course on building optimization programs for ConversionXL Institute. However it comes with its own set of challenges, like retention and churn. LTV = ARPA * % Gross Margin / % MRR Churn Rate.

Conversion 48

Conversion Churn Rate Retention Metrics 48

ConversionXL

AUGUST 21, 2014

How Groove Reduced Churn by 71% By Defining “Why” Customers Quit. churn rate meant the company’s growth was unsustainable. This email received a 10% response rate, and 30% of the users who responded were still customers after 30 days. Leverage what you learn to intervene with high-risk users and lower your churn rate.

Retention 106

Retention Churn Rate Metrics Software Review 106

ConversionXL

NOVEMBER 17, 2022

By gathering insights into users’ viewing habits, Netflix can determine which content is most popular: This information is then used to produce more TV shows and movies along the same themes, increasing user engagement. The company once had the market’s highest churn rate and lowest Net Promoter Score (NPS).

Analytics 106

Analytics Metrics Channel Campaign 106

Up and Running

APRIL 6, 2021

But more than triggering the visible decline in churn rate, live chat software is the most effective communication channel for your customers. The best way to get that information by leveraging something called ‘social listening’. Offer incentives and rewards via social media to increase retention.

Social Media 105

Social Media Media Customer Churn Rate 105

ConversionXL

OCTOBER 30, 2019

We write and talk almost exclusively about the first two stages—how to capture more emails, how to get more people to sign up for a free trial, how to get more people to enter their credit card information, etc. There’s a gaping hole in the way that SaaS companies talk about conversion rate optimization and experimentation.

Retention 101

Retention Metrics Churn Rate Acquisition 101

Up and Running

NOVEMBER 13, 2020

In order for businesses to be able to diagnose issues, leverage actionable insights, and improve their overall digital experience, they will need to create a functional CX program design that is built on the following measures. It provides them an easy way to lodge complaints and inform you about what’s not working with your product.

Customer 135

Customer Churn Rate Silicon Valley Retention 135

ConversionXL

OCTOBER 30, 2019

We write and talk almost exclusively about the first two stages—how to capture more emails, how to get more people to sign up for a free trial, how to get more people to enter their credit card information, etc. There’s a gaping hole in the way that SaaS companies talk about conversion rate optimization and experimentation.

Retention 48

Retention Metrics Churn Rate Acquisition 48

maplebutter.com

JANUARY 8, 2013

Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly. Information products have the best margins + if you can get them into a subscription of sorts – then you’ll have monthly re-occurring revenue. I’m learning how to program.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

crowdSPRING Blog

APRIL 5, 2018

There’s even a term for measuring that loss – churn rate. so that you can track your churn rate and know who to reach out to when you launch your re-engagement efforts. Enter the loyalty program. Loyalty programs can be as simple or as complex as you want them to be. Offer an Alternative.

Small Business 66

Small Business Customer Churn Rate Design 66

Up and Running

MARCH 11, 2015

That’s going to help you put your financials together, and it’s also going to help because everybody loses customers, so in your model you have to be able to say what the retention rate is of that customer as well, and the churn rate. Then referral rates and opt-out rates. This is what we track.

Technical Review 60

Technical Review Software Review Due Diligence Exit Strategy 60

ConversionXL

MARCH 5, 2014

The origins of this myth can be traced back to the 1980′s when the Technical Assistance Research Project published research that stated the cost of customer acquisition vs the cost of customer retention was significantly higher. Truth is, it was mostly propaganda designed to sell high-level executives new customer loyalty programs.

Customer 133

Customer Churn Rate Retention Acquisition 133

ConversionXL

OCTOBER 30, 2021

You can do this by providing educational and informative content with no strings attached. High-intent keywords can be: Navigational (Intent to reach a particular page on your website) Informational (Intent to acquire information) Transactional (Intent to purchase). Set up loyalty programs to reward customers.

Customer 140

Customer Marketing Social Media CPA 140