Growthink Blog

DECEMBER 20, 2016

Quite simply, the digital, mobile, and Internet revolutions are transforming the way customers access financial products and services of all types, and across all consumer and business sectors. How is the real / impactful is the world of mobile payments and where is it going? What does financial disintermediation really mean?

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Disintermediation Cofounder Venture Capital Angel Investor 48

thebarefootvc

OCTOBER 25, 2015

The most documented example of this is M-Pesa’s mobile money platform in Kenya, which I have written about a few times on this blog, including in my thesis piece When Third is First. Over 30% have used mobile banking in the past month, a mode of banking that is currently more efficient in Nigeria than it is in the United States.

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Disintermediation United States Nigeria Kenya 58

Occam's Razor

MARCH 30, 2017

rather than guessing how much credit to give each marketing strategy from hundreds of thousands of customer touch points, ML powered attribution can magically analyze every individual’s journey and automatically recommend shifts to your media budget! AND (are you sitting down?) This is not some future fantasy. Another example from last year.

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Artificial Inteligence Analytics Marketing Campaign 60

thebarefootvc

OCTOBER 25, 2015

The most documented example of this is M-Pesa’s mobile money platform in Kenya, which I have written about a few times on this blog, including in my thesis piece When Third is First. Over 30% have used mobile banking in the past month, a mode of banking that is currently more efficient in Nigeria than it is in the United States.

Disintermediation 40

Disintermediation United States Nigeria Kenya 40

Venture Chronicles

APRIL 25, 2011

The last 2 years have been banner years for social CRM technology where the term itself went from being derided as being made up by vendors and analysts rather than defining an actual technology segment, to one of enthusiasm and excitement for how social technologies are changing the way companies engage their customers. Mobile CRM.

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Rob Go

JANUARY 21, 2016

The ride experience is better in an UberX than a taxi, uberX is cheaper than a taxi, and on demand mobile booking, payments, etc make it way more convenient. As a result however, these companies don’t control a lot of the dimensions of what convenience might mean for a customer. Some companies have all three.

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Duct Tape Marketing

FEBRUARY 19, 2019

You may actually end up clicking to navigate and become a customer of that local business, but there won’t be any attribution to the website, right? I think I was taking the customer experience first point of view, which is an argument, but you’re right. Neil Crist: Without question. Because those have a factor as well.

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