Gust

JUNE 8, 2023

You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention. It sounds obvious, but the majority of entrepreneurs who pitch me have obviously never thought through many of the major issues surrounding their companies.

Retention 202

Retention Acquisition Metrics Business Model 202

Gust

DECEMBER 24, 2012

Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it. Customer centricity is far more than providing excellent customer service, although that’s a step in the right direction. Focus on individual customer value.

Customer 166

Customer Startup Retention Differentiation 166

Gust

AUGUST 24, 2014

Obviously, it must be grounded by the characteristics of the market and customers you choose to serve, the pricing model of existing competitors, and a strategy you believe is consistent with your future products and direction. It’s great for customers, but not for startups, unless you have deep pockets. Freemium model. Value model.

Revenue 184

Revenue Startup Retention Internet 184

Gust

DECEMBER 27, 2012

You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention. It sounds obvious, but the majority of entrepreneurs who pitch me have obviously never thought through many of the major issues surrounding their companies.

Software Review 164

Software Review Term Sheet Technical Review Angel Investor 164