2002 Customer Management Metrics 
Agile VC
MAY 26, 2011
Silicon Valley is still emerging from the tech bubble and massive downturn of late 2000-2002. To give you a sense, for 2002 the entire US online ad market was $6B and had shrunk year over year (it was $25B+ for 2010). Btw, here’s our startup [link] We are bringing yield management to the restaurant industry.
ConversionXL
MARCH 19, 2020
In 2002, McKinsey published a study of 1,000 U.S. They do more of the same with less, often lowering quality and customer satisfaction. Companies in this category add features when customers desire greater value. Knowing your customers—and how they may change—is key. What the big studies have shown. Promotion. Pragmatic.
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Startup Professionals Musings
MAY 9, 2016
Good entrepreneurs are all about managing change, but too many forget that they have to change themselves as their dream evolves from a startup to a scalable business. For example, there once was a social network called Friendster , often credited with starting the social networking boom way back in 2002.
abovethecrowd.com
OCTOBER 17, 2013
Customers are first asked to fill out an in depth profile to help identify their size, style, and preferences. Then, on the customer’s requested date, the company sends a personally styled offering (a Fix) of five items (previously unseen) to the individual to try on in her own home. Katrina herself is equally impressive.
Startup Lessons Learned
JULY 30, 2009
I thought Id share a little bit of that, too: I’ve been interested in different approaches to software development going back to 1987 when – in my first company Feld Technologies – my partner Dave Jilk and I started talking about “semi-custom software development&# (way ahead of its time).
Up and Running
DECEMBER 17, 2018
Ingenie claims to help customers (often students) save up to 50 percent of what they would otherwise be paying. I’ll leave you with one last example: consider GoPro , t he camera company that got started in 2002. Palo Alto Software, for example, uses their own product, LivePlan , to manage and keep track of key business metrics.
Startup Lessons Learned
MAY 14, 2009
Take a look: This full-day Master Class focuses on how to build a startup from the ground up to focus on customers, markets, and speed of iteration. Im working on a future post where Ill share the details of how I used customer development to shape both the content and packaging of this event, so look for that soon. It was a disaster.
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