ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 115

Retention Customer Developer Programming 115

ConversionXL

MAY 27, 2022

Longer customer journeys and drawn-out purchase decisions influenced by multiple touchpoints. The right idea should unite your mission with what your customers want to achieve. Look instead at measuring KPIs like close rate, cost per acquisition, cost per lead, conversion rates, average contract value, and lifetime customer value.

Demand 115

Demand Affiliate Audience Leadership 115

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 105

Retention Customer Developer Programming 105

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 98

Retention Customer Developer Programming 98

Both Sides of the Table

APRIL 27, 2010

Moving on … My second post was directed at employees. If you’ve done it for a long time then I usually advise hiring managers to hire you as contractors and not full-time employees. That is when no customers wanted to work with Internet startups because we as an industry had burned so many customers.

Venture Capital 285

Venture Capital Hiring Software Review Stock Options 285

Agile VC

APRIL 17, 2011

Founding Date: 2004. paying for travel data from ITA or others (customers acquisition spend is not included in COGS). 5) High Productivity: Kayak had 148 employees at the end of 2010. round closed in June 2004. 1.65M extension round closed Nov 2004. Kayak Software Corporation. 2010 Net Income: $8 million.

Pre-Money Valuation 113

Pre-Money Valuation Liquidation Preference Dividend Common Stock 113

Hearpreneur

SEPTEMBER 9, 2022

The project was a little unexpected – creating customer cereal boxes called Obama-Os and Cap’n McCains, timely for the 2008 elections. Failing at that business, terminating my employees, and shutting the doors was the most challenging thing I had done. And it’s a definite win-win for the customers and the manufacturer.

Entrepreneur 95

Entrepreneur Bankruptcy Southern California South Africa 95

Steve Blank

SEPTEMBER 14, 2009

In theory when you went public, everyone’s shares were now tradable on the stock exchange, but usually the underwriters required a six month “lockup” when company insiders (employees and investors) couldn’t sell. In this time, building a successful business meant building a company that had paying customers quarter after quarter.

Silicon Valley 233

Silicon Valley IPO Technical Review Venture Capital 233

Hearpreneur

JUNE 4, 2021

These are keepsake cards and many of our customers tell us that the recipients frame their cards. 9- Providing Legitimate B2B Customer Data in the Era of Mistrust. That's when I was struck by the idea: Why not provide a legit B2B customer database that is neither dodgy and nor a bad fit for a business? that add texture.

Entrepreneur 134

Entrepreneur B2B Database Technical Review 134

reidhoffman.org

NOVEMBER 12, 2013

What I’ve honorably been able to do, however, is share the deck I used to pitch LinkedIn to Greylock for a Series B investment back in 2004. the consumer internet landscape in 2004 vs. today. In 2004, the consumer internet was just beginning to rebound. In 2004, investors regained interest in the consumer internet again.

Entrepreneur 111

Entrepreneur Revenue Viral Networking 111

Startup Lessons Learned

OCTOBER 16, 2013

Palantir is a deep technical play and we had a lot of code to write just to fill out the product vision that we had already validated with potential customers; it took us two straight years of development to go from early prototypes to software that could be used in production. It wasn’t always this way. Growth changed all that.

Lean 167

Lean Startup Software Engineering Agile 167

A Crowded Space

OCTOBER 3, 2018

I remember when I made that first flight out to San Francisco from Boston to meet the team in 2004, the company was down to its last $20K in the bank. Mistakes of Hiring Like most founding employees, people tend to ask me what lessons I learned throughout my tenure at the company (hence, this post).

San Francisco 60

San Francisco Bangladesh Ukraine Philippines 60

Duct Tape Marketing

JUNE 7, 2011

The marketing strategy is delivered to and through the staff to the ultimate delight and inspiration of the customer. In fact, I’ve said it many times, your staff is likely delivering the same experience to your customers as they are receiving from you. To that end, it starts with a culture filled marketing strategy.

Small Business 60

Small Business Marketing Social Media Software Review 60

The Startup Magazine

SEPTEMBER 2, 2021

They provide an excellent way for startups to train their employees without incurring the cost of a physical location or hiring more staff members. Employee-Owned Startups. Employee ownership gives these entrepreneurs this autonomy as well as equity in the startup! Tech Startup dedicated to custom jeans circa 2013.

Startup 169

Startup Social Media Global Incubator 169

Hearpreneur

MARCH 13, 2020

When I help other people through skills in digital marketing, I’m able to give more to clients, employees, my family and the community. I was working hard to climb the ladder in the car business and had been helping customers at work with budgeting, and building their credit. That is not a joke. 12- I needed to pay my rent!

Entrepreneur 130

Entrepreneur LLC Technical Review Finder 130

Both Sides of the Table

NOVEMBER 29, 2010

I always say that it takes 18 months to un-train a big company employee from their bad habits when they join a startup. I learned everything I know about startups in these lean years: 2001-2004. It was probably true, but I created the wrong mindset – the wrong culture. I was too much Accenture, not enough Startup.

Warrant 333

Warrant Germany France Cost 333

ConversionXL

APRIL 24, 2019

Takeaway : Customer data should improve the user experience, not make it tougher for people to leave. Until 2004, when the U.S. Federal Communications Commission rolled out Wireless Local Number Portability , cell phone service providers retained customers with high switching costs. Customer data. High switching costs.

Non-Compete 122

Non-Compete United States Networking Acquisition 122

Mike Michalowicz

FEBRUARY 9, 2015

Sabrina and Julie discuss the importance of monitoring your expenses and hiring top level employees. Schleicher recognizes that employee problems can be one of the biggest stumbling blocks for any business owner. Access her comprehensive video training 5 Secrets to Exceptional Employee Performance (her gift to you!) Our Guests.

Employee 60

Employee LLC Advertising Hiring 60

Mike Michalowicz

FEBRUARY 9, 2015

Sabrina and Julie discuss the importance of monitoring your expenses and hiring top level employees. Schleicher recognizes that employee problems can be one of the biggest stumbling blocks for any business owner. Access her comprehensive video training 5 Secrets to Exceptional Employee Performance (her gift to you!) Our Guests.

Employee 60

Employee LLC Advertising Hiring 60

Duct Tape Marketing

MAY 4, 2022

One when scale started to kick in, when we hit the, you know, 200 employees at the head office, 2000 employees system wide, it started to get complex and a little bit outside of my sandbox. And that was, you know, 2004, 2005 was, I was realizing that it was no longer about working harder. And then secondly was the text.

CTO 79

CTO Cofounder Networking Operations 79

Berkonomics

JANUARY 28, 2021

The first is of a 2004 startup that I cofounded and led the investment group for several early rounds, then VC rounds. The company had grown to forty employees and a healthy eight figure gross revenue run rate but has absorbed over $36 million of angel and VC money to do so, and without yet reaching breakeven. More of my stories.

Early Stage 62

Early Stage Valuation Pre-Money Valuation Cofounder 62

mashable.com

JUNE 11, 2013

In fact, recent research shows that 75% of startups fail (based on a study of 2,000 startups that received VC funding from 2004 to 2010). Your first product will likely be just a little bit ugly, and thats okay — its part of getting to market quickly and testing your idea in front of live customers.

Cofounder 111

Cofounder Technical Review Startup Software Review 111

Both Sides of the Table

SEPTEMBER 2, 2009

Ironically our business started to perform very will by 2004 but by then management had lost the dream of a huge upside. The company did well in 2006 as we delivered a phenomenal product that got much industry acclaim at conferences and with initial customers. We managed the business because we felt responsible since we raised money.

Founder 329

Founder Liquidation Preference Term Sheet Participating Preferred 329

Hearpreneur

OCTOBER 19, 2018

The night I decided to start the company, my wife and I were having dinner with the man who would be our first employee and our creative director for the first twelve years. We wanted customers to know where we specialized, so leather had to be part of the title. #2- Just looked at the paper I was reading. Photo Credit: Scott Harris.

Naming 86

Naming Software Review Entrepreneur Atlanta 86

YoungUpstarts

MAY 7, 2019

As employees work together to achieve this grand goal, they’ll come up with innovative solutions and new ideas. My company was founded in 2004, but we didn’t have a BHAG until 2013. These customers weren’t just looking for junk removal. And it’s not just consumers — employees share a similar desire.

Connecticut 180

Connecticut New York City New York Australia 180

YoungUpstarts

APRIL 2, 2019

With a large client base, an arsenal of employees, and a host of servers, GoDaddy aims to stay at the forefront. Founded in 2004, SiteGround is a highly rated hosting service provider, especially for WordPress users. The SiteGround startup plan is best if you wish to enjoy their reliable services paired with top-notch customer service.

Hosting 113

Hosting Web Startup Asia 113

Hearpreneur

SEPTEMBER 15, 2017

5- Reflecting on our services, personable nature of employees and some humor. 10- Customer targeting and positioning strategy. My naming process actually started with my customer targeting and positioning strategy. I also wanted a name that would resonate with my customers. So ultimately, it was a bad name.

Naming 97

Naming Entrepreneur Green LLC 97

Hearpreneur

JUNE 14, 2017

I encourage my employees to work lifestyle hours that allow them to be whole people while also growing their careers and growing the business. The commitment I have to the happiness of my employees is reflected in their commitment to building the business of RPR. My greatest strength is in connecting with people.

Entrepreneur 128

Entrepreneur South Africa PR Thailand 128

Both Sides of the Table

FEBRUARY 12, 2017

Around 2001 Jonah was studying at MIT Media Lab and began running experiments in viral stories in an era before smart phones (2007) and before social networks took off (2004–2007) and before YouTube (2005). Jonah was working on his masters thesis and he asked Nike to produce a customized shoe with the word “Sweatshop” on it.

Media 210

Media Los Angeles Russia Viral 210

YoungUpstarts

APRIL 27, 2016

Many companies become so focused on acquiring new business they completely forget about their existing customers. It is much less expensive to maintain an existing customer than it is to replace them. At StockPKG, we’ve implemented systems requiring us to stay in constant contact with our customer base.

Sales 100

Sales Revenue Customer Small Business 100

Up and Running

JUNE 16, 2014

That’s what you’re supposed to be doing and what your partners and employees are supposed to help with. In 2004, Alexis Ohanian and Steve Huffman launched Reddit. In order to run a successful business, you will need to have a good understanding of your customers, your industry and your competitors. They’re the step ladder.

Exit Strategy 91

Exit Strategy Advisory Board Business Plan Portfolio 91

YoungUpstarts

MAY 31, 2011

I came back to India , in 2004. It’s a dramatic shift from how things were in 2004. Unfortunately, there was neither customers/infrastructure, nor the kind of capital required to build ventures like Twitter and Facebook in India. We communicated with Anand who kindly shared with us his thoughts on the start-up scene in India.

India 208

India Silicon Valley Early Stage Asia 208

YoungUpstarts

FEBRUARY 9, 2017

Happier employees and a better bottom line – who wouldn’t want that? These remote teams are not only representing our company to our customers, but they’re also representing our customers’ brands. Thus, those have become the core values for our remote teams.

North America 100

North America Database America Hiring 100

Feld Thoughts

FEBRUARY 4, 2015

When we invested in NewsGator in 2004 , RSS was just starting to emerge as a protocol and wire up much of the content on the web. At the time, it was impossible to anticipate how the web would evolve, as 2004 was a particularly low point in the evolution of venture capital and tech companies. What do you think?

Mobile 70

Mobile RSS Venture Capital Web 70

YoungUpstarts

SEPTEMBER 22, 2016

As technology advances, customers are becoming less tolerant of downtime. Copies of the company’s data should be stored off-site, in a location outside of the region’s disaster impact zone to help guarantee employees can access vital information despite the interruption. by Patrick Wiley, CEO of Aldridge. Disaster recovery plan.

Reputation 100

Reputation Security Operations Cloud 100

Ben's Blog

MAY 30, 2010

The CEO must set the context that every employee operates within. When a company clearly articulates its story, the context for everyone—employees, partners, customers, investors, and the press—becomes clear: When a company fails to tell its story, you hear phrases like: “These reporters don’t get it.”. Decision Making.

Prospectus 78

Prospectus Architecture Leadership Employee 78

ConversionXL

JANUARY 18, 2022

With potential customers spending so much time engaging and absorbing information on social platforms, it’s an obvious place to gain awareness and build positive relationships with your brand. For example, your goal could be to increase customer satisfaction scores. It does this by building brand equity and aiding recall.

Social Media 145

Social Media Audience Media Marketing 145