ConversionXL

AUGUST 24, 2015

Why Gamify Customer Retention? We borrow the mechanics of traditional games and apply them to uncommon concepts, like customer retention. A study in the Harvard Business Review noted that increasing customer retention by 5% can generate a 25%-95% increase in profit. But how can we use it to retain more customers? Image Source.

Retention 48

Retention Customer Software Review Technical Review 48

Gust

NOVEMBER 4, 2011

Never missing an opportunity for a good war story, I’d like to revisit one high-profile transaction, the $650 million acquisition of MySpace by Fox Interactive Media in 2005, on which I spent many sleepless nights along with the rest of the deal team. The spin-out took a few months to negotiate and didn’t actually close until February 2005.

Valuation 98

Valuation Pre-Money Valuation Merger Vesting 98

Duct Tape Marketing

MAY 19, 2011

His latest book, “ Flip the Funnel: How to use existing customers to gain new ones ,” presents a powerful hypothesis that retention can become the new acquisition through the strategic incorporation and elevation of customer service, customer experience and customer initiated word-of-mouth, content creation and incentive-based referrals.

Social Media 32

Social Media Retention Acquisition LLC 32

YoungUpstarts

NOVEMBER 13, 2013

For that reason, Barefoot offered our employees bonuses for sales, cost reductions, customer retention, and more. Not so obvious, but equally true, is that these unworked hours won’t mean a loss of productivity and revenue. And production is what you really want, because that’s where profits come from. You deserve it.

Employee 245

Employee Hiring Cost Retention 245

Steve Blank

FEBRUARY 26, 2020

There are two reasons to raise money: You have a killer idea that is only partially validated, that you think can get to $50M+ of revenue in 5 years with 80%+ gross margins (if margins are lower, you need a lot more revenue)and you need money to get to product-market fit, or. Not all startups need outside investment to grow.

Cofounder 431

Cofounder Seed Stage Valuation Metrics 431

BeyondVC

APRIL 12, 2006

The acquisition price of $350mm is pretty sweet validation for the open source model considering that the multiples are about 20x trailing revenue ($20mm estimated revenue in 2005) and 6-7x forward ($50-60mm estimate for 2006). And on top of that the company only raised $10mm which means it was incredibly capital efficient.

Open Source 60

Open Source Architecture Retention Revenue 60

ConversionXL

AUGUST 30, 2018

The key is to connect user research to an improved user experience and, in turn, an increase in customer retention, leads, or any other metric for which C-suite members are accountable. At Samsung, user research led the company to redesign its televisions in 2005, doubling their market share in just two years.

Design 111

Design Framework Product Development Technical Review 111

Hearpreneur

JANUARY 10, 2018

As I started talking to people who were in healthcare organizations, patient care and retention came up over and over. The city needed what i’d been working so hard on in all other cities – revenue and advertisers. They brought me on to help generate more revenue and to rebuild their non-existent pipeline.

Entrepreneur 104

Entrepreneur Detroit Software Review Florida 104

Both Sides of the Table

MAY 5, 2011

When you account for competition for talent, the difficulty of retention, the cost of living and the difficulty of rising above the noise – there are many advantages of staying put. They have the same trade-off decisions that you do about packing up and moving to Silicon Valley vs. staying and building locally. No Dave S. =

Seattle 317

Seattle Silicon Valley Technical Review Los Angeles 317