Occam's Razor

APRIL 8, 2013

This thought was in my mind as I was reading Lean Analytics a new book by my friend Alistair Croll and his collaborator Benjamin Yoskovitz. In this post, we’ll look at each of the four steps in the Lean Analytics Cycle in more detail. Run a survey, or look at what else they do, or examine customer feedback, or simply pick up the phone.

Metrics 156

Metrics Analytics Lean Churn Rate 156

Both Sides of the Table

JUNE 6, 2010

developing a product you might like to survey prospective customers without biasing their answers. trying to determine one’s math capabilities you might like to ask a detailed analytical problem to solve. If you’re: raising money you might like to ask how the investor makes decision.

Churn Rate 311

Churn Rate Due Diligence Dividend Conversion 311

YoungUpstarts

APRIL 14, 2020

Customer experience (CX) is defined by a person’s feelings and emotions, experienced at any stage with a brand. Great CX means happy, loyal customers who not only trust your brand, but are active advocates of it. . CX is an integral part of the wider Customer Relationship Management (CRM) concept.

Customer 162

Customer Technical Review Artificial Inteligence Retention 162

David Teten

DECEMBER 3, 2019

In liquid markets, most of the calories expended on technology and analytics are focused on trade selection, or “ origination ”. I walk through below how progressive investors are using technology and analytics throughout all of their operations. The 11 Steps of Investing in Private Companies. 1) Manage the firm . 3) Raise capital.

Technical Review 78

Technical Review Software Review Analytics Private Equity 78

Up and Running

SEPTEMBER 24, 2019

I’ve talked before about the metrics you need to know and track when you are running a subscription business , but there are really only three things you can do to move the needle of growth: reduce cancellations (churn rate), increase average revenue per user (ARPU), and increase the number of people who signup. Reduce churn.

Revenue 73

Revenue Churn Rate Analytics Metrics 73

Up and Running

JULY 27, 2016

I’ve talked before about the metrics you need to know and track when you are running a subscription business, but there are really only three things you can do to move the needle of growth: reduce cancellations (churn rate), increase average revenue per user (ARPU), and increase the number of people who signup.

Revenue 60

Revenue Churn Rate Metrics Analytics 60

Occam's Razor

NOVEMBER 24, 2009

When it comes to marketing because of the old world thinking from the worlds of sTelevision and Magazines, and when it comes to measurement because of the world of traditional web analytics. These new channels, Twitter and Facebook and YouTube and Tumblr and, yes, even blogs, are very distinct customer / participant experiences.

Social Media 124

Social Media Analytics Metrics Media 124

Version One Ventures

SEPTEMBER 28, 2015

As we have been developing our investment thesis on social platforms , we want to provide the similar information and tools. Old churned users = inactive users from the previous cycle(s) who continue to be inactive in this cycle. Knowing the number of users that have churned allows you to calculate your churn rate.

Metrics 60

Metrics Churn Rate Due Diligence Social Network 60

crowdSPRING Blog

JANUARY 18, 2016

But short of raising prices and alienating customers, it’s not always easy for a small business owner to take the time to focus on profitability. Most small business owners don’t know that it’s possible to target prospective customers on Facebook based on the language they speak and where they live/work.

Small Business 48

Small Business Churn Rate Advertising Social Media 48

ConversionXL

NOVEMBER 15, 2016

Reducing churn rate. Some are complex and require sales development and account executives to close, like Oracle’s marketing cloud. The goals of these companies could be quite different depending on the desired quantity, quality, and cost of customers. Could be wasting sales and customer success time if not).

Conversion 48

Conversion Churn Rate Retention Metrics 48

Up and Running

AUGUST 21, 2014

You need to track pre-purchase, post-purchase, and then overall business analytics. Every single page you have on your website needs to have a purpose and needs to have a functionality for that customer or that visitor. All that money that you spend in pay-per-click is going to go into your customer acquisition cost.

Metrics 84

Metrics Startup Churn Rate Forecast 84

Startup Lessons Learned

MARCH 21, 2013

Lean Analytics is the latest addition to the Lean Series. Start with metrics in mind To help with this, the book looks at dozens of metrics—such as churn, customer lifetime value, viral coefficient, acquisition cost, uptime, and engagement—and suggests where that metric should be before you can move on to the next stage of your business.

Analytics 167

Analytics Lean Metrics Churn Rate 167

ConversionXL

AUGUST 13, 2019

David Skok , author of forEntrepreneurs , identifies three keys to sustained SaaS growth : Acquiring customers; Retaining customers; Monetizing customers. Chances are you’ve been told to focus on metrics like: Monthly Recurring Revenue (MRR); Lifetime Value (LTV); Customer Acquisition Cost (CAC).

Metrics 117

Metrics SQL Retention Churn Rate 117

ConversionXL

AUGUST 21, 2014

David Skok, who is a must read for all startups , explains that as a SaaS company grows, the size of the subscribers/customers/users who no longer do business with the company will also, organically, grow. That’s why you need to be simultaneously feeding your growth engine , while monitoring churn and your other startup metrics.

Retention 106

Retention Churn Rate Metrics Software Review 106

Up and Running

APRIL 27, 2012

These students are typically attracted to Internet and technology start-ups, given that these share favourable industry characteristics such as significant addressable markets, low barriers to entry, modest initial capital requirements and relatively low costs of customer acquisition. The customers can come later once it is finished.

Metrics 68

Metrics Nigeria Ratchet Churn Rate 68

Up and Running

JUNE 21, 2017

But keeping track of where a customer came from is very hard, especially when you start diversifying your marketing channels to campaigns that don’t have a direct conversion. A conversion event in Google Analytics. The basics: Google Analytics. Google Analytics is a very powerful (and free) tool.

Marketing 98

Marketing Analytics Campaign Metrics 98

YoungUpstarts

NOVEMBER 4, 2011

By Peter Fader, author of “ Wharton Executive Education Customer Centricity Essentials: What It Is, What It Isn’t, and Why It Matters “ One of the biggest complaints I hear about a customer-centric strategy is that it’s too complicated. Sure, companies acknowledge that their customer base is heterogeneous.

Churn Rate 260

Churn Rate Pennsylvania Retention France 260

Cracking the Code

OCTOBER 10, 2008

Only after reaching $1M in CMRR should you consider hiring European sales and services execs behind customer demand. ” Take advantage of being on-demand and allow customers to try and buy your service with as little friction as possible. Labels: SaaS , sales and marketing , software. 16 comments: BdH. Brian, Paglo www.paglo.com.

Software Review 48

Software Review North America Europe Metrics 48

Up and Running

MARCH 11, 2015

” Our featured speaker was Caroline Cummings, the VP of Business Development at Palo Alto Software. If you don’t have any existing customers yet talk about perspective customers. That moves into the customer acquisition strategy. You want to make sure that you understand, does it cost $10 to get a customer?

Technical Review 60

Technical Review Software Review Due Diligence Exit Strategy 60