YoungUpstarts

OCTOBER 4, 2015

Unlike traditional CRM, Social CRM (or SCRM) is about how companies reach out to customers at the times and channels where the customer feels most at ease. Overall, the book is a useful guide to companies keen to incorporate CRM approaches to their social media channels. The Social CRM Process. Enterprise Resource Planning (ERP).

Technical Review 100

Technical Review Software Review Customer Social Media 100

ReadWriteStart

SEPTEMBER 9, 2022

You should also be sure to offer customer service and technical support, so customers remain happy and continue using your marketplace. Finally, promote your online store through social media and other marketing channels. Social media advertising and traditional marketing are two ways to promote your marketplace.

B2B 131

B2B Developer Technical Review Business Model 131

The Next Web

JANUARY 25, 2014

Listen carefully and humbly to your users, using social media channels to provide real-time technical support. Social media is now an indispensable factor. Developers can’t afford to sit back and hope for the best. And don’t be afraid to really engage with users and listen to their needs and suggestions.

Technical Review 137

Technical Review Retention Startup Technical Support 137

The Startup Magazine

JUNE 22, 2017

Understanding distribution channels is important, legal considerations are good, technical support is necessary and design engineering is fun (well, at least for some people). Before you design your business or product support, your finance plan, legal plan, distribution channels, product packaging, supplier network, and more….

Sales 63

Sales Technical Support Channel Distribution 63

YoungUpstarts

JUNE 27, 2017

It starts with taking the time to publish, post, or blog every question or comment you get from your support channels. Lastly, it’s important to ask yourself, how can you make a person become an evangelist of your product? The more questions you can answer before the user calls, texts, tweets, emails, etc.

Startup 182

Startup Agile Differentiation Software 182

Growthink Blog

AUGUST 28, 2012

Event marketing is another marketing channel, or way to let people know what you do and how to contact you. With our customer service example, you can discuss delivery & fulfillment, billing, refunds, returns & exchanges, technical support, customer phone support, etc. Why should I speak at events?

Customer 89

Customer Audience Technical Support Channel 89

ConversionXL

SEPTEMBER 9, 2020

In this article, I share how I’ve executed marketing and technical support for a virtual summit with 3–5k registered attendees. so that each attendee can pick the channel they like most. Know why you’re hosting a virtual summit, what you’ll cover, and who it’s for. Offer other ways to interact—audio, written, etc.—so

Hosting 98

Hosting Technical Review Affiliate Campaign 98

Occam's Razor

MARCH 26, 2008

You'll measure multi-channel impact, well beyond your website. Content Consumption: Visits over time to each technical support core area (maybe different products or types of problems etc). Tickets Opened: # of technical supports tickets opened on the website (and over time compared to those opened over the phone).

Analytics 121

Analytics Conversion RSS Metrics 121

Hearpreneur

DECEMBER 8, 2019

This focus has helped me recruit the best and the brightest in the field, build a world-class operation, and most of all, with all the knowledge in a specific vertical, help build a leading agency for food & beverage manufacturers that are looking to build a direct to consumer channel. I fell into a hysterical panic.

Entrepreneur 121

Entrepreneur Technical Review Vertical Las Vegas 121

A Smart Bear: Startups and Marketing for Geeks

OCTOBER 4, 2017

Consider the timeline of adding a technical support team member. Since that takes four months, we have to be able to predict the demand for technical support at least four months in advance, because we have to be hiring for that future demand right now. Predictability is also required for healthy team-growth.

Government 223

Government Startup Cofounder Technical Support 223

Occam's Razor

JULY 1, 2008

The effort you invest in measuring offline impact will finally help your company understand how valuable the online channel is (or not!). Tips for measuring offline impact ("conversions) of your online channel: Some of these you might have heard of before, others might be new to you. Two words: Primary Key. Not that hard.

Analytics 116

Analytics Conversion Campaign Redemption 116

YoungUpstarts

AUGUST 2, 2015

FAQs, technical support forums, and other platforms assist customers with product issues. Things to consider here include targeting customers at a specific point of their life cycle, identifying current content gaps, coming up with an editorial calendar and publishing schedule, and promoting the content on different channels.

Technical Review 100

Technical Review Social Media SEO Curation 100

Occam's Razor

SEPTEMBER 30, 2013

Or people who follow you on social media or subscribe to your YouTube channel or sign-up to volunteer for your non-profit or download your utility marketing mobile app etc. Bonus : Learn more about macro and micro conversions as they apply to a B2B company , Texas Instruments, and a technical support site.]. #5: 5: Rent or Own?

Analytics 154

Analytics Marketing Social Media Technical Review 154

Duct Tape Marketing

MAY 9, 2014

If you still think live chat is just for technical support, you’re in the wrong decade. It’s immediate, helpful, human and more like a real world sales experience than any other online channel. As you read this article, potential customers are browsing your website, looking to buy something from you.

Sales 66

Sales Technical Support LLC Conversion 66