Startup Professionals Musings
JUNE 25, 2023
A common initiative I hear from business owners today is their effort to improve the customer experience. Some are doing this at the expense of employee experience , which I believe is one of the major causes of employee dissatisfaction and exit of good employees today. Responsive – empower employees to help peers.
Steve Blank
AUGUST 31, 2009
In the next few posts that follow, I’ll describe more specifically how this model distorts startup sales, marketing and business development. The Outsourcing of Founders Responsibility The Product Development model separates founders from deeply understanding their customers and market.
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Steve Blank
NOVEMBER 30, 2009
Customer Development is all about gathering a list of what features customers want by talking to them, surveying them, or running “focus groups.” Gathering feature requests from customers is not what marketing should be doing in a startup. And it’s certainly not Customer Development.
Steve Blank
MARCH 31, 2011
Over the last decade we assumed that once we found repeatable methodologies (Agile and Customer Development , Business Model Design) to build early stage ventures, entrepreneurship would become a “science,” and anyone could do it. Entrepreneurial employees are the talented performers who hear the siren song of a founder’s vision.
Steve Blank
SEPTEMBER 1, 2021
These tools—Customer Development, Agile Engineering, and Business Model design—became the lean start-up methodology , a rigorous approach to testing hypotheses and building prototypes, and, on the basis of data and evidence, adjusting or pivoting to a variant of the original hypothesis. Scaling is the crux of ambidexterity.
Steve Blank
APRIL 14, 2013
Turnover of employees in capital in Beijing is very high. Employees work here for a few months and are suddenly gone. Their leadership has shown incredible foresight in engineering an amazing economic engine and formidable military. They are the signs of a leadership frightened not by external enemies but by their own people.
Steve Blank
JUNE 11, 2009
Yet for every founder there are 10-20 other employees who take the near-equivalent risks in joining an early-stage company. If you’re not a founder (by choice, timing or temperament,) you may be an early employee or a later stage startup employee. If you’re unsure, you’ve just decided.)
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